South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market (2025-2031) Outlook | Share, Growth, Industry, Value, Analysis, Forecast, Size, Companies, Trends, Revenue
Market Forecast By Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), By Provider Type (ISP, TSP, MSP), By Channel (Company website, Branch/store, Web, Call center, Mobile, Social media), By End User (Small and Medium Businesses (SMBs), Enterprises) And Competitive Landscape
| Product Code: ETC4383709 | Publication Date: Jul 2023 | Updated Date: Sep 2025 | Product Type: Report | |
| Publisher: 6Wresearch | Author: Ravi Bhandari | No. of Pages: 200 | No. of Figures: 90 | No. of Tables: 300 |
Key Highlights of the Report:
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Outlook
- Market Size of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, 2024
- Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Revenues & Volume for the Period 2021 - 2031
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Trend Evolution
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Drivers and Challenges
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Price Trends
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Porter's Five Forces
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Industry Life Cycle
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Product Type for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By EFM for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Web Analytics for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Text Analytics for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Speech Analytics for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Provider Type for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By ISP for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By TSP for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By MSP for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Channel for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Company website for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Branch/store for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Web for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Call center for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Mobile for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Social media for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By End User for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Small and Medium Businesses (SMBs) for the Period 2021 - 2031
- Historical Data and Forecast of South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume By Enterprises for the Period 2021 - 2031
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Import Export Trade Statistics
- Market Opportunity Assessment By Product Type
- Market Opportunity Assessment By Provider Type
- Market Opportunity Assessment By Channel
- Market Opportunity Assessment By End User
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Top Companies Market Share
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Competitive Benchmarking By Technical and Operational Parameters
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Company Profiles
- South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Key Strategic Recommendations
Frequently Asked Questions About the Market Study (FAQs):
6Wresearch actively monitors the South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market and publishes its comprehensive annual report, highlighting emerging trends, growth drivers, revenue analysis, and forecast outlook. Our insights help businesses to make data-backed strategic decisions with ongoing market dynamics. Our analysts track relevent industries related to the South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, allowing our clients with actionable intelligence and reliable forecasts tailored to emerging regional needs.
Yes, we provide customisation as per your requirements. To learn more, feel free to contact us on sales@6wresearch.com
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Overview |
3.1 South Africa Country Macro Economic Indicators |
3.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, 2021 & 2031F |
3.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Industry Life Cycle |
3.4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Porter's Five Forces |
3.5 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Product Type, 2021 & 2031F |
3.6 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Provider Type, 2021 & 2031F |
3.7 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Channel, 2021 & 2031F |
3.8 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By End User, 2021 & 2031F |
4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for enhanced customer experiences in the telecom industry |
4.2.2 Growing adoption of digital technologies leading to the need for improved service quality management |
4.2.3 Regulatory focus on customer protection and satisfaction in the telecom sector |
4.3 Market Restraints |
4.3.1 High implementation costs associated with service quality management and customer experience management solutions |
4.3.2 Resistance to change and lack of awareness about the benefits of SQM and CEM among telecom companies |
4.3.3 Data privacy and security concerns impacting the adoption of new technologies in customer experience management |
5 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Trends |
6 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Types |
6.1 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Product Type |
6.1.1 Overview and Analysis |
6.1.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Product Type, 2021 - 2031F |
6.1.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By EFM, 2021 - 2031F |
6.1.4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Web Analytics, 2021 - 2031F |
6.1.5 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Text Analytics, 2021 - 2031F |
6.1.6 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Speech Analytics, 2021 - 2031F |
6.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Provider Type |
6.2.1 Overview and Analysis |
6.2.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By ISP, 2021 - 2031F |
6.2.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By TSP, 2021 - 2031F |
6.2.4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By MSP, 2021 - 2031F |
6.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Channel |
6.3.1 Overview and Analysis |
6.3.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Company website, 2021 - 2031F |
6.3.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Branch/store, 2021 - 2031F |
6.3.4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Web, 2021 - 2031F |
6.3.5 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Call center, 2021 - 2031F |
6.3.6 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Mobile, 2021 - 2031F |
6.3.7 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Social media, 2021 - 2031F |
6.4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By End User |
6.4.1 Overview and Analysis |
6.4.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Small and Medium Businesses (SMBs), 2021 - 2031F |
6.4.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Enterprises, 2021 - 2031F |
7 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Import-Export Trade Statistics |
7.1 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Export to Major Countries |
7.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Imports from Major Countries |
8 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Key Performance Indicators |
8.1 Customer Satisfaction Score (CSAT) for telecom services |
8.2 Net Promoter Score (NPS) for measuring customer loyalty and advocacy |
8.3 Average Resolution Time for customer issues |
8.4 Customer Effort Score (CES) to assess the ease of customer interactions with telecom services |
8.5 First Call Resolution Rate to evaluate the efficiency of customer service operations |
9 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Opportunity Assessment |
9.1 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Product Type, 2021 & 2031F |
9.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Provider Type, 2021 & 2031F |
9.3 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Channel, 2021 & 2031F |
9.4 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By End User, 2021 & 2031F |
10 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Competitive Landscape |
10.1 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenue Share, By Companies, 2024 |
10.2 South Africa Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |
Export potential assessment - trade Analytics for 2030
Export potential enables firms to identify high-growth global markets with greater confidence by combining advanced trade intelligence with a structured quantitative methodology. The framework analyzes emerging demand trends and country-level import patterns while integrating macroeconomic and trade datasets such as GDP and population forecasts, bilateral import–export flows, tariff structures, elasticity differentials between developed and developing economies, geographic distance, and import demand projections. Using weighted trade values from 2020–2024 as the base period to project country-to-country export potential for 2030, these inputs are operationalized through calculated drivers such as gravity model parameters, tariff impact factors, and projected GDP per-capita growth. Through an analysis of hidden potentials, demand hotspots, and market conditions that are most favorable to success, this method enables firms to focus on target countries, maximize returns, and global expansion with data, backed by accuracy.
By factoring in the projected importer demand gap that is currently unmet and could be potential opportunity, it identifies the potential for the Exporter (Country) among 190 countries, against the general trade analysis, which identifies the biggest importer or exporter.
To discover high-growth global markets and optimize your business strategy:
Click Here
Pricing
- Single User License$ 1,995
- Department License$ 2,400
- Site License$ 3,120
- Global License$ 3,795
Search
Thought Leadership and Analyst Meet
Our Clients
Related Reports
- Saudi Arabia Car Window Tinting Film, Paint Protection Film (PPF), and Ceramic Coating Market (2025-2031) | Strategy, Consumer Insights, Analysis, Investment Trends, Opportunities, Growth, Size, Share, Industry, Revenue, Segments, Value, Segmentation, Supply, Forecast, Restraints, Outlook, Competition, Drivers, Trends, Demand, Pricing Analysis, Competitive, Strategic Insights, Companies, Challenges
- South Africa Stationery Market (2025-2031) | Share, Size, Industry, Value, Growth, Revenue, Analysis, Trends, Segmentation & Outlook
- Afghanistan Rocking Chairs And Adirondack Chairs Market (2026-2032) | Size & Revenue, Competitive Landscape, Share, Segmentation, Industry, Value, Outlook, Analysis, Trends, Growth, Forecast, Companies
- Afghanistan Apparel Market (2026-2032) | Growth, Outlook, Industry, Segmentation, Forecast, Size, Companies, Trends, Value, Share, Analysis & Revenue
- Canada Oil and Gas Market (2026-2032) | Share, Segmentation, Value, Industry, Trends, Forecast, Analysis, Size & Revenue, Growth, Competitive Landscape, Outlook, Companies
- Germany Breakfast Food Market (2026-2032) | Industry, Share, Growth, Size, Companies, Value, Analysis, Revenue, Trends, Forecast & Outlook
- Australia Briquette Market (2025-2031) | Growth, Size, Revenue, Forecast, Analysis, Trends, Value, Share, Industry & Companies
- Vietnam System Integrator Market (2025-2031) | Size, Companies, Analysis, Industry, Value, Forecast, Growth, Trends, Revenue & Share
- ASEAN and Thailand Brain Health Supplements Market (2025-2031) | Strategy, Consumer Insights, Analysis, Investment Trends, Opportunities, Growth, Size, Share, Industry, Revenue, Segments, Value, Segmentation, Supply, Forecast, Restraints, Outlook, Competition, Drivers, Trends, Demand, Pricing Analysis, Competitive, Strategic Insights, Companies, Challenges
- ASEAN Bearings Market (2025-2031) | Strategy, Consumer Insights, Analysis, Investment Trends, Opportunities, Growth, Size, Share, Industry, Revenue, Segments, Value, Segmentation, Supply, Forecast, Restraints, Outlook, Competition, Drivers, Trends, Demand, Pricing Analysis, Competitive, Strategic Insights, Companies, Challenges
Industry Events and Analyst Meet
Stationery & Paper Expo Saudi Arabia 2026
Kids & Toys Expo Saudi Arabia 2026
Gifts & Homeware Expo Saudi Arabia 2026
Smart Home Expo 2026
Industrial Facilities Management Expo 2025
Whitepaper
- Middle East & Africa Commercial Security Market Click here to view more.
- Middle East & Africa Fire Safety Systems & Equipment Market Click here to view more.
- GCC Drone Market Click here to view more.
- Middle East Lighting Fixture Market Click here to view more.
- GCC Physical & Perimeter Security Market Click here to view more.
6WResearch In News
- Doha a strategic location for EV manufacturing hub: IPA Qatar
- Demand for luxury TVs surging in the GCC, says Samsung
- Empowering Growth: The Thriving Journey of Bangladesh’s Cable Industry
- Demand for luxury TVs surging in the GCC, says Samsung
- Video call with a traditional healer? Once unthinkable, it’s now common in South Africa
- Intelligent Buildings To Smooth GCC’s Path To Net Zero
