Product Code: ETC4394066 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
The Thailand Speech Analytics Market utilizes technology to analyze spoken language, enabling organizations to extract valuable insights from customer interactions and other audio data. It is especially important for customer service and call center operations.
The Thailand Speech Analytics market is witnessing notable growth, driven by the increasing importance of extracting valuable insights from spoken language. Speech Analytics solutions analyze audio data, converting spoken words into text and extracting meaningful information for business intelligence. The market growth is propelled by the rising volume of voice data in customer interactions, the desire for improving customer service and compliance monitoring, and the recognition of speech analytics as a tool for understanding customer sentiments. As Thailand organizations aim to enhance customer interactions, the Speech Analytics market is expected to be a key enabler of actionable insights from voice-based data.
Speech analytics in Thailand encounters challenges related to linguistic diversity and accent variations. Developing robust algorithms that can accurately analyze and interpret speech in various contexts remains an ongoing challenge.
The Speech Analytics market in Thailand played a crucial role during the COVID-19 pandemic, with the increased importance of analyzing spoken interactions in various business processes. As customer service, sales, and other interactions transitioned to digital channels, the demand for speech analytics solutions surged. The market responded by offering tools that extract valuable insights from spoken words, enabling organizations to understand customer feedback, improve service quality, and enhance operational efficiency. In the era of data-driven decision-making, the Speech Analytics market in Thailand continues to be an essential component, providing organizations with valuable intelligence from verbal interactions.
The Thailand Speech Analytics market witnesses substantial contributions from major players like Samart Corporation and CS Loxinfo Corporation. These companies provide speech analytics solutions that analyze spoken language to extract valuable insights. By processing audio data, these solutions enable organizations to derive actionable intelligence, improve customer service, and enhance operational efficiency.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Thailand Speech Analytics Market Overview |
3.1 Thailand Country Macro Economic Indicators |
3.2 Thailand Speech Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Thailand Speech Analytics Market - Industry Life Cycle |
3.4 Thailand Speech Analytics Market - Porter's Five Forces |
3.5 Thailand Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Thailand Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Thailand Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.8 Thailand Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F |
3.9 Thailand Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.10 Thailand Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 Thailand Speech Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for customer insights and feedback analysis |
4.2.2 Growth in the adoption of AI and machine learning technologies |
4.2.3 Rising focus on enhancing customer experience and engagement |
4.3 Market Restraints |
4.3.1 Data privacy and security concerns |
4.3.2 High initial investment and implementation costs |
4.3.3 Lack of skilled professionals in the field of speech analytics |
5 Thailand Speech Analytics Market Trends |
6 Thailand Speech Analytics Market, By Types |
6.1 Thailand Speech Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Thailand Speech Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Thailand Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Thailand Speech Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Thailand Speech Analytics Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Thailand Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.2.3 Thailand Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F |
6.2.4 Thailand Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.2.5 Thailand Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F |
6.2.6 Thailand Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F |
6.2.7 Thailand Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F |
6.2.8 Thailand Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.2.9 Thailand Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.3 Thailand Speech Analytics Market, By Application |
6.3.1 Overview and Analysis |
6.3.2 Thailand Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F |
6.3.3 Thailand Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F |
6.3.4 Thailand Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F |
6.3.5 Thailand Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F |
6.3.6 Thailand Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F |
6.3.7 Thailand Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.4 Thailand Speech Analytics Market, By Business Function |
6.4.1 Overview and Analysis |
6.4.2 Thailand Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F |
6.4.3 Thailand Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F |
6.4.4 Thailand Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F |
6.4.5 Thailand Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F |
6.4.6 Thailand Speech Analytics Market Revenues & Volume, By HR, 2021-2031F |
6.5 Thailand Speech Analytics Market, By Organization Size |
6.5.1 Overview and Analysis |
6.5.2 Thailand Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.5.3 Thailand Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F |
6.6 Thailand Speech Analytics Market, By Deployment Mode |
6.6.1 Overview and Analysis |
6.6.2 Thailand Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.6.3 Thailand Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
7 Thailand Speech Analytics Market Import-Export Trade Statistics |
7.1 Thailand Speech Analytics Market Export to Major Countries |
7.2 Thailand Speech Analytics Market Imports from Major Countries |
8 Thailand Speech Analytics Market Key Performance Indicators |
8.1 Customer satisfaction scores based on speech analytics insights |
8.2 Number of businesses adopting speech analytics solutions |
8.3 Rate of improvement in speech recognition accuracy |
8.4 Increase in the use of speech analytics for operational efficiency |
8.5 Number of successful customer retention strategies implemented based on speech analytics insights |
9 Thailand Speech Analytics Market - Opportunity Assessment |
9.1 Thailand Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Thailand Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Thailand Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.4 Thailand Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F |
9.5 Thailand Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.6 Thailand Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 Thailand Speech Analytics Market - Competitive Landscape |
10.1 Thailand Speech Analytics Market Revenue Share, By Companies, 2024 |
10.2 Thailand Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |