Product Code: ETC6185442 | Publication Date: Sep 2024 | Updated Date: Aug 2025 | Product Type: Market Research Report | |
Publisher: 6Wresearch | Author: Sachin Kumar Rai | No. of Pages: 75 | No. of Figures: 35 | No. of Tables: 20 |
The mobile number portability (MNP) market in Australia allows consumers to switch mobile network providers without changing their phone numbers, providing enhanced flexibility and fostering competition among telecom operators. The demand for MNP services is growing as consumers seek to take advantage of better service plans, improved customer support, and newer technologies such as 5G networks. With the increasing use of smartphones and mobile data, consumers expect greater freedom and less hassle when switching providers, making MNP an important service. Australia`s strong competition in the telecommunications sector encourages carriers to improve their services, which ultimately benefits consumers. The mobile number portability market is further supported by regulatory frameworks that protect consumers` rights to retain their numbers across providers. As the number of mobile subscribers continues to grow, the MNP market is expected to remain a key component of the telecom industry in Australia.
The Australia Mobile Number Portability Market is expanding as consumers increasingly demand flexibility and convenience in managing their mobile services. Mobile number portability (MNP) allows consumers to switch mobile network providers without changing their phone number, a key factor in retaining customer loyalty and satisfaction. This market is driven by the growing competition among mobile service providers in Australia, which are using number portability as a key differentiator to attract and retain customers. The implementation of MNP is also influenced by the increasing consumer desire for better network coverage, faster internet speeds, and more affordable pricing plans. As mobile network providers expand their 5G services and compete to offer the best mobile experience, MNP plays a crucial role in enabling users to transition between providers with ease. The Australian government has supported the adoption of MNP by establishing regulatory frameworks that ensure the smooth transfer of mobile numbers. As more consumers seek flexible and personalized mobile plans, the mobile number portability market is expected to continue its upward trajectory.
The Australia mobile number portability (MNP) market faces challenges related to customer awareness, regulatory compliance, and technical complexity. While MNP allows consumers to retain their phone numbers when switching service providers, many users remain unaware of the process or face challenges with porting their numbers. The regulatory framework surrounding MNP is complex, with strict rules governing timelines, verification processes, and consumer rights, which can lead to delays or disputes. Moreover, the technical aspects of porting numbers between different carriers or network types can sometimes result in service disruptions or errors, complicating the transition for customers. Mobile operators must invest in systems that can efficiently handle the MNP process while maintaining a high level of service and compliance with the regulatory requirements.
The mobile number portability market in Australia plays a vital role in ensuring that consumers can switch service providers without losing their phone numbers. As consumers become more aware of their options and demand better customer service and pricing from telecom operators, the mobile number portability market grows. Investment opportunities include streamlining the number portability process through automation and digital solutions, making it quicker and more efficient for consumers to switch providers. Additionally, there are opportunities in the development of mobile apps and services that guide consumers through the portability process, offering greater convenience and transparency. With increasing competition in the Australian mobile telecom sector, mobile number portability remains a key driver for both innovation and consumer satisfaction.
The mobile number portability (MNP) market in Australia operates under clear and consumer-focused government regulation. The ACMA mandates that telecommunications providers must allow users to retain their mobile numbers when switching carriers, enhancing competition and consumer choice. Regulations require providers to complete the number porting process quickly, often within a single business day, and impose penalties for unjustified delays. The Telecommunications Consumer Protections (TCP) Code outlines rules on porting rights, consumer consent, and anti-fraud practices, which all telecom providers must follow. This policy framework also helps combat identity theft through mandatory identity verification during the porting process. Consumer watchdogs like the Australian Competition and Consumer Commission (ACCC) oversee the market to ensure fair competition and prevent monopolistic practices. Together, these policies maintain a transparent and efficient mobile number portability system that prioritizes consumer rights and market fluidity.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Australia Mobile Number Portability Market Overview |
3.1 Australia Country Macro Economic Indicators |
3.2 Australia Mobile Number Portability Market Revenues & Volume, 2021 & 2031F |
3.3 Australia Mobile Number Portability Market - Industry Life Cycle |
3.4 Australia Mobile Number Portability Market - Porter's Five Forces |
3.5 Australia Mobile Number Portability Market Revenues & Volume Share, By Technology Type, 2021 & 2031F |
3.6 Australia Mobile Number Portability Market Revenues & Volume Share, By End user, 2021 & 2031F |
4 Australia Mobile Number Portability Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for better network coverage and service quality |
4.2.2 Growing competition among telecom operators leading to improved offers for customers |
4.2.3 Government regulations promoting consumer choice and competition |
4.3 Market Restraints |
4.3.1 Technical challenges in implementing mobile number portability |
4.3.2 Potential revenue loss for telecom operators due to increased churn rates |
4.3.3 High costs associated with upgrading systems and infrastructure for porting numbers |
5 Australia Mobile Number Portability Market Trends |
6 Australia Mobile Number Portability Market, By Types |
6.1 Australia Mobile Number Portability Market, By Technology Type |
6.1.1 Overview and Analysis |
6.1.2 Australia Mobile Number Portability Market Revenues & Volume, By Technology Type, 2021- 2031F |
6.1.3 Australia Mobile Number Portability Market Revenues & Volume, By SMS, 2021- 2031F |
6.1.4 Australia Mobile Number Portability Market Revenues & Volume, By Unsructured Supplementary Services Data (USSD), 2021- 2031F |
6.1.5 Australia Mobile Number Portability Market Revenues & Volume, By Signal Transfer Point (STP), 2021- 2031F |
6.1.6 Australia Mobile Number Portability Market Revenues & Volume, By Session Initation Protocol (SIP), 2021- 2031F |
6.2 Australia Mobile Number Portability Market, By End user |
6.2.1 Overview and Analysis |
6.2.2 Australia Mobile Number Portability Market Revenues & Volume, By Individual Consumers, 2021- 2031F |
6.2.3 Australia Mobile Number Portability Market Revenues & Volume, By Small and Medium-Sized Enterprises (SMEs), 2021- 2031F |
6.2.4 Australia Mobile Number Portability Market Revenues & Volume, By Large Enterprises, 2021- 2031F |
7 Australia Mobile Number Portability Market Import-Export Trade Statistics |
7.1 Australia Mobile Number Portability Market Export to Major Countries |
7.2 Australia Mobile Number Portability Market Imports from Major Countries |
8 Australia Mobile Number Portability Market Key Performance Indicators |
8.1 Average time taken for a successful number porting process |
8.2 Number of successful porting requests processed per month |
8.3 Customer satisfaction scores related to the porting experience |
9 Australia Mobile Number Portability Market - Opportunity Assessment |
9.1 Australia Mobile Number Portability Market Opportunity Assessment, By Technology Type, 2021 & 2031F |
9.2 Australia Mobile Number Portability Market Opportunity Assessment, By End user, 2021 & 2031F |
10 Australia Mobile Number Portability Market - Competitive Landscape |
10.1 Australia Mobile Number Portability Market Revenue Share, By Companies, 2024 |
10.2 Australia Mobile Number Portability Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |