| Product Code: ETC9478621 | Publication Date: Sep 2024 | Updated Date: Sep 2025 | Product Type: Market Research Report | |
| Publisher: 6Wresearch | Author: Ravi Bhandari | No. of Pages: 75 | No. of Figures: 35 | No. of Tables: 20 |
The Sri Lanka Shared Services Center market is experiencing growth driven by factors such as cost efficiency, skilled workforce, and government support. The country`s strategic location, strong educational system, and language capabilities in English, Tamil, and Sinhala make it an attractive destination for global companies looking to establish shared services operations. Key industries leveraging shared services in Sri Lanka include IT, finance, and business process outsourcing. Companies are increasingly recognizing the benefits of centralizing non-core functions to improve operational efficiencies and focus on core business activities. With a competitive labor market and a supportive regulatory environment, the Sri Lanka Shared Services Center market is poised for further expansion and investment.
The Sri Lanka Shared Services Center market is experiencing significant growth due to the country`s skilled workforce, cost competitiveness, and favorable business environment. Companies are increasingly looking to set up shared services centers in Sri Lanka to take advantage of these benefits, particularly in industries such as IT, finance, and human resources. Key trends in the market include the adoption of technology such as automation and analytics to improve efficiency and service quality. Additionally, there is a growing focus on providing specialized services such as data analytics and cybersecurity within shared services centers. This presents opportunities for both local and international companies to establish or expand their presence in Sri Lanka`s shared services market, positioning the country as a competitive destination for outsourcing and business process optimization.
In the Sri Lanka Shared Services Center Market, some key challenges include talent acquisition and retention, limited availability of skilled professionals, infrastructure limitations, and regulatory compliance issues. The competition for top talent in the market is fierce, making it difficult for companies to attract and retain qualified employees. Additionally, the country`s infrastructure may not always meet the requirements of shared services centers, leading to operational inefficiencies. Ensuring compliance with local regulations and adapting to changing laws can also pose challenges for organizations operating in the market. Overcoming these obstacles requires strategic workforce planning, investment in upskilling programs, infrastructure development, and a thorough understanding of the regulatory landscape to navigate successfully in the Sri Lanka Shared Services Center Market.
The Sri Lanka Shared Services Center market is primarily driven by cost savings, skilled labor availability, and government support. Companies are establishing shared services centers in Sri Lanka to take advantage of the lower operational costs compared to developed countries, making it an attractive destination for outsourcing. The country also boasts a large pool of talented professionals with strong technical and language skills, making it easier for companies to find qualified employees for their shared services operations. Furthermore, the Sri Lankan government has been actively promoting the development of the outsourcing industry through various incentives and initiatives, further encouraging companies to set up shared services centers in the country.
The Sri Lankan government has implemented various policies to promote and support the growth of the Shared Services Center (SSC) market in the country. These policies include offering tax incentives and concessions to attract foreign investment, streamlining regulatory processes to facilitate the establishment and operation of SSCs, and providing support for skills development and training programs to enhance the talent pool available for SSCs. Additionally, the government has focused on improving infrastructure, such as telecommunications and IT services, to create a conducive environment for SSCs to thrive. Overall, these policies aim to position Sri Lanka as a competitive destination for SSCs, driving economic growth and creating job opportunities in the country.
The future outlook for the Sri Lanka Shared Services Center market appears promising, driven by factors such as cost-efficiency, availability of a skilled workforce, and the country`s strategic location. Sri Lanka`s growing reputation as a hub for outsourcing services, particularly in IT, finance, and customer support, is attracting multinational companies to establish their shared services centers in the country. Additionally, the government`s initiatives to promote business process outsourcing and the improving infrastructure further enhance the market`s growth potential. As organizations continue to prioritize operational efficiency and cost-saving measures, Sri Lanka is poised to see an increase in the establishment of shared services centers, leading to job creation and economic growth in the country.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Sri Lanka Shared Services Center Market Overview |
3.1 Sri Lanka Country Macro Economic Indicators |
3.2 Sri Lanka Shared Services Center Market Revenues & Volume, 2021 & 2031F |
3.3 Sri Lanka Shared Services Center Market - Industry Life Cycle |
3.4 Sri Lanka Shared Services Center Market - Porter's Five Forces |
3.5 Sri Lanka Shared Services Center Market Revenues & Volume Share, By End-use, 2021 & 2031F |
4 Sri Lanka Shared Services Center Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing globalization leading to more companies seeking cost-effective solutions like shared services centers. |
4.2.2 Availability of skilled and educated workforce in Sri Lanka suitable for shared services operations. |
4.2.3 Government support and incentives to promote the establishment of shared services centers in Sri Lanka. |
4.3 Market Restraints |
4.3.1 Competition from established shared services centers in other countries. |
4.3.2 Infrastructure challenges such as reliable internet connectivity and power supply. |
4.3.3 Regulatory and compliance issues impacting the ease of doing business in Sri Lanka. |
5 Sri Lanka Shared Services Center Market Trends |
6 Sri Lanka Shared Services Center Market, By Types |
6.1 Sri Lanka Shared Services Center Market, By End-use |
6.1.1 Overview and Analysis |
6.1.2 Sri Lanka Shared Services Center Market Revenues & Volume, By End-use, 2021- 2031F |
6.1.3 Sri Lanka Shared Services Center Market Revenues & Volume, By Pharmaceutical and clinical, 2021- 2031F |
6.1.4 Sri Lanka Shared Services Center Market Revenues & Volume, By Legal, 2021- 2031F |
6.1.5 Sri Lanka Shared Services Center Market Revenues & Volume, By BFSI, 2021- 2031F |
6.1.6 Sri Lanka Shared Services Center Market Revenues & Volume, By Manufacturing, 2021- 2031F |
6.1.7 Sri Lanka Shared Services Center Market Revenues & Volume, By Others, 2021- 2031F |
7 Sri Lanka Shared Services Center Market Import-Export Trade Statistics |
7.1 Sri Lanka Shared Services Center Market Export to Major Countries |
7.2 Sri Lanka Shared Services Center Market Imports from Major Countries |
8 Sri Lanka Shared Services Center Market Key Performance Indicators |
8.1 Employee retention rate within shared services centers. |
8.2 Average response time for resolving customer queries. |
8.3 Percentage increase in the number of shared services centers established in Sri Lanka. |
8.4 Percentage of cost savings achieved by companies through leveraging shared services centers. |
8.5 Training hours per employee in shared services centers. |
9 Sri Lanka Shared Services Center Market - Opportunity Assessment |
9.1 Sri Lanka Shared Services Center Market Opportunity Assessment, By End-use, 2021 & 2031F |
10 Sri Lanka Shared Services Center Market - Competitive Landscape |
10.1 Sri Lanka Shared Services Center Market Revenue Share, By Companies, 2024 |
10.2 Sri Lanka Shared Services Center Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |