Product Code: ETC4397972 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
The voice analytics market in Sri Lanka provides solutions for analyzing and interpreting spoken communication data across customer service, sales, and security applications. Voice analytics software uses AI and natural language processing (NLP) to extract insights from call recordings, enhancing operational efficiency and customer experience management. Market trends include cloud-based analytics platforms, sentiment analysis tools, and integration with CRM systems.
Growth is fueled by customer service optimization, market research insights, and advancements in speech recognition technology. Voice analytics solutions analyze customer interactions for sentiment analysis, compliance monitoring, and business intelligence, supporting market adoption in contact centers and enterprises.
The voice analytics market in Sri Lanka is constrained by high costs of advanced analytics solutions and the need for specialized skills to operate them. There is also a lack of awareness about the benefits of voice analytics among businesses. Additionally, concerns about data privacy and compliance with regulatory standards pose significant challenges.
Policies promoting digital transformation and customer service innovation significantly influence the voice analytics market. Government support for the adoption of advanced voice analytics solutions in various sectors is crucial. Regulations on data protection, privacy, and technology standards also drive market growth.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Sri Lanka Voice Analytics Market Overview |
3.1 Sri Lanka Country Macro Economic Indicators |
3.2 Sri Lanka Voice Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Sri Lanka Voice Analytics Market - Industry Life Cycle |
3.4 Sri Lanka Voice Analytics Market - Porter's Five Forces |
3.5 Sri Lanka Voice Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Sri Lanka Voice Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.7 Sri Lanka Voice Analytics Market Revenues & Volume Share, By Deployment Model, 2021 & 2031F |
3.8 Sri Lanka Voice Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.9 Sri Lanka Voice Analytics Market Revenues & Volume Share, By Vertical, 2021 & 2031F |
4 Sri Lanka Voice Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for speech recognition technology in customer service and support industries |
4.2.2 Growing adoption of AI and machine learning technologies in Sri Lanka |
4.2.3 Rising focus on enhancing customer experience and engagement through voice analytics solutions |
4.3 Market Restraints |
4.3.1 Lack of awareness and understanding of voice analytics technology among businesses in Sri Lanka |
4.3.2 Data privacy and security concerns related to voice data collection and processing |
5 Sri Lanka Voice Analytics Market Trends |
6 Sri Lanka Voice Analytics Market, By Types |
6.1 Sri Lanka Voice Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Sri Lanka Voice Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Sri Lanka Voice Analytics Market Revenues & Volume, By Solution , 2021-2031F |
6.1.4 Sri Lanka Voice Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Sri Lanka Voice Analytics Market, By Application |
6.2.1 Overview and Analysis |
6.2.2 Sri Lanka Voice Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.2.3 Sri Lanka Voice Analytics Market Revenues & Volume, By Sales and Marketing Management, 2021-2031F |
6.2.4 Sri Lanka Voice Analytics Market Revenues & Volume, By Risk and Fraud Detection, 2021-2031F |
6.2.5 Sri Lanka Voice Analytics Market Revenues & Volume, By Call Monitoring, 2021-2031F |
6.2.6 Sri Lanka Voice Analytics Market Revenues & Volume, By Others (Reporting and Workforce Management), 2021-2031F |
6.3 Sri Lanka Voice Analytics Market, By Deployment Model |
6.3.1 Overview and Analysis |
6.3.2 Sri Lanka Voice Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.3.3 Sri Lanka Voice Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
6.4 Sri Lanka Voice Analytics Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Sri Lanka Voice Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 Sri Lanka Voice Analytics Market Revenues & Volume, By Small and Medium-Sized Enterprises (SMEs), 2021-2031F |
6.5 Sri Lanka Voice Analytics Market, By Vertical |
6.5.1 Overview and Analysis |
6.5.2 Sri Lanka Voice Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.5.3 Sri Lanka Voice Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.5.4 Sri Lanka Voice Analytics Market Revenues & Volume, By Healthcare, 2021-2031F |
6.5.5 Sri Lanka Voice Analytics Market Revenues & Volume, By Telecommunication, 2021-2031F |
6.5.6 Sri Lanka Voice Analytics Market Revenues & Volume, By Government and Defense, 2021-2031F |
6.5.7 Sri Lanka Voice Analytics Market Revenues & Volume, By Others, 2021-2031F |
7 Sri Lanka Voice Analytics Market Import-Export Trade Statistics |
7.1 Sri Lanka Voice Analytics Market Export to Major Countries |
7.2 Sri Lanka Voice Analytics Market Imports from Major Countries |
8 Sri Lanka Voice Analytics Market Key Performance Indicators |
8.1 Percentage increase in the number of businesses adopting voice analytics solutions |
8.2 Average time taken to resolve customer queries using voice analytics technology |
8.3 Percentage improvement in customer satisfaction scores with the implementation of voice analytics solutions |
8.4 Increase in the number of voice analytics technology providers entering the Sri Lankan market |
8.5 Growth in the number of voice analytics technology training programs and certifications offered in Sri Lanka |
9 Sri Lanka Voice Analytics Market - Opportunity Assessment |
9.1 Sri Lanka Voice Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Sri Lanka Voice Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.3 Sri Lanka Voice Analytics Market Opportunity Assessment, By Deployment Model, 2021 & 2031F |
9.4 Sri Lanka Voice Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.5 Sri Lanka Voice Analytics Market Opportunity Assessment, By Vertical, 2021 & 2031F |
10 Sri Lanka Voice Analytics Market - Competitive Landscape |
10.1 Sri Lanka Voice Analytics Market Revenue Share, By Companies, 2024 |
10.2 Sri Lanka Voice Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |