| Product Code: ETC4399166 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
| Publisher: 6Wresearch | Author: Ravi Bhandari | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 |
Service analytics is gaining importance as businesses in Thailand seek to improve customer service and satisfaction. By analyzing customer interactions and feedback, organizations can make data-driven decisions to enhance their service quality and customer loyalty.
The Thailand Service Analytics market is witnessing substantial growth, driven by the adoption of analytics solutions in the service industry to gain insights into customer satisfaction, service performance, and operational efficiency. Service Analytics solutions analyze data from various service interactions, providing actionable insights for service optimization, customer experience enhancement, and resource allocation. The market growth is propelled by the increasing importance of customer-centric service strategies, the desire for data-driven service decisions, and the recognition of Service Analytics as a key technology for delivering exceptional service experiences. As Thailand service-oriented businesses prioritize customer satisfaction, the Service Analytics market is poised to be a crucial facilitator of data-driven service excellence.
The Thailand Service Analytics Market faces challenges in delivering actionable insights to improve service quality. Integrating data from various service touchpoints and translating it into meaningful analytics for decision-makers is a persistent obstacle. Furthermore, ensuring real-time analysis and adapting to dynamic service environments contribute to the complexity of the market landscape.
The Service Analytics market in Thailand played a crucial role during the COVID-19 pandemic as service-oriented businesses sought analytics solutions to optimize service delivery, improve customer experiences, and drive operational efficiency. With the increased emphasis on customer satisfaction and service quality, the demand for service analytics solutions surged. The market responded by providing tools that analyze customer interactions, feedback, and service performance, enabling organizations to enhance service offerings. In the era of customer-centric analytics, the Service Analytics market in Thailand continues to be a key enabler, supporting businesses in delivering exceptional and tailored services.
AIS and True Corporation are key players in the Thailand Service Analytics market. These companies offer service analytics solutions that analyze data from customer interactions and service processes. By providing insights into service performance, customer satisfaction, and operational efficiency, these solutions support businesses in Thailand in delivering high-quality and personalized services.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Thailand Service Analytics Market Overview |
3.1 Thailand Country Macro Economic Indicators |
3.2 Thailand Service Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Thailand Service Analytics Market - Industry Life Cycle |
3.4 Thailand Service Analytics Market - Porter's Five Forces |
3.5 Thailand Service Analytics Market Revenues & Volume Share, By Business Application, 2021 & 2031F |
3.6 Thailand Service Analytics Market Revenues & Volume Share, By Component, 2021 & 2031F |
3.7 Thailand Service Analytics Market Revenues & Volume Share, By Deployment Model, 2021 & 2031F |
3.8 Thailand Service Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.9 Thailand Service Analytics Market Revenues & Volume Share, By Industry, 2021 & 2031F |
4 Thailand Service Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for data-driven decision-making in organizations |
4.2.2 Growing adoption of advanced analytics tools and technologies in Thailand |
4.2.3 Rise in the use of cloud-based analytics solutions by businesses |
4.3 Market Restraints |
4.3.1 Lack of skilled professionals in data analytics and business intelligence |
4.3.2 Data privacy and security concerns among organizations in Thailand |
4.3.3 High implementation and maintenance costs associated with service analytics solutions |
5 Thailand Service Analytics Market Trends |
6 Thailand Service Analytics Market, By Types |
6.1 Thailand Service Analytics Market, By Business Application |
6.1.1 Overview and Analysis |
6.1.2 Thailand Service Analytics Market Revenues & Volume, By Business Application, 2021-2031F |
6.1.3 Thailand Service Analytics Market Revenues & Volume, By Field service analytics, 2021-2031F |
6.1.4 Thailand Service Analytics Market Revenues & Volume, By Customer service analytics, 2021-2031F |
6.1.5 Thailand Service Analytics Market Revenues & Volume, By (IT) service analytics, 2021-2031F |
6.2 Thailand Service Analytics Market, By Component |
6.2.1 Overview and Analysis |
6.2.2 Thailand Service Analytics Market Revenues & Volume, By Solution, 2021-2031F |
6.2.3 Thailand Service Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.3 Thailand Service Analytics Market, By Deployment Model |
6.3.1 Overview and Analysis |
6.3.2 Thailand Service Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.3.3 Thailand Service Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
6.4 Thailand Service Analytics Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Thailand Service Analytics Market Revenues & Volume, By Small and Medium-sized Enterprises (SMEs), 2021-2031F |
6.4.3 Thailand Service Analytics Market Revenues & Volume, By Large enterprises, 2021-2031F |
6.5 Thailand Service Analytics Market, By Industry |
6.5.1 Overview and Analysis |
6.5.2 Thailand Service Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.5.3 Thailand Service Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.5.4 Thailand Service Analytics Market Revenues & Volume, By Healthcare, 2021-2031F |
6.5.5 Thailand Service Analytics Market Revenues & Volume, By Government and defense, 2021-2031F |
6.5.6 Thailand Service Analytics Market Revenues & Volume, By Telecommunications, 2021-2031F |
6.5.7 Thailand Service Analytics Market Revenues & Volume, By Manufacturing, 2021-2031F |
6.5.8 Thailand Service Analytics Market Revenues & Volume, By Others, 2021-2031F |
6.5.9 Thailand Service Analytics Market Revenues & Volume, By Others, 2021-2031F |
7 Thailand Service Analytics Market Import-Export Trade Statistics |
7.1 Thailand Service Analytics Market Export to Major Countries |
7.2 Thailand Service Analytics Market Imports from Major Countries |
8 Thailand Service Analytics Market Key Performance Indicators |
8.1 Average time taken for businesses to implement service analytics solutions |
8.2 Percentage increase in the adoption rate of advanced analytics tools in Thailand |
8.3 Number of new partnerships and collaborations between service analytics providers and businesses |
9 Thailand Service Analytics Market - Opportunity Assessment |
9.1 Thailand Service Analytics Market Opportunity Assessment, By Business Application, 2021 & 2031F |
9.2 Thailand Service Analytics Market Opportunity Assessment, By Component, 2021 & 2031F |
9.3 Thailand Service Analytics Market Opportunity Assessment, By Deployment Model, 2021 & 2031F |
9.4 Thailand Service Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.5 Thailand Service Analytics Market Opportunity Assessment, By Industry, 2021 & 2031F |
10 Thailand Service Analytics Market - Competitive Landscape |
10.1 Thailand Service Analytics Market Revenue Share, By Companies, 2024 |
10.2 Thailand Service Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |