ITSM Market Share and Size | Industry Trends & Growth Insights 2025

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Code: MTA10116

Publication Date: Oct 2025

What is the ITSM Market Share and Size?

According to 6Wresearch internal database and industry insights, the Global ITSM Market was valued at USD 25 billion in 2024 and is expected to reach USD 36.3 billion by 2031, growing at a compound annual growth rate of 5.60% during the forecast period (2025-2031).

This expansion can be attributed to digital transformation, increased complexity in information technology, and the increasing desire to automate processes within IT services. By 2024, the IT service management sector is projected to grow to over 20% of the entire enterprise service management market.

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Growth Factors for ITSM Industry

Increased cloud computing and software-as-a-service adoption.
Increased IT infrastructure complexity and complexity of service delivery.
Increased demand for automation and artificial intelligence in IT operations.
Increased need for compliance and governance.
Increased need for ITSM solutions due to remote or hybrid work styles.

ITSM Market Trends

The IT Service Management (ITSM) Market has many significant trends like the emergence of cloud-based ITSM solutions, the emergence of artificial intelligence and machine learning as a part of automation, and increased focus on improving user experience through self-service portals and chatbots. In addition, there is an increased focus on aligning IT services with business goals, often resulting in ITIL 4 frameworks and DevOps. These trends push organisations to rethink their ITSM strategies to make them more efficient and nimbler.

Emerging Developments in the ITSM Market

Emerging developments in the IT Service Management (ITSM) Market include the integration of artificial intelligence for predictive analytics and automation, the adoption of cloud-native ITSM platforms for scalability and flexibility, and the incorporation of machine learning algorithms to enhance incident management and problem resolution. Furthermore, organizations are focusing on enhancing user experience through personalized self-service options and proactive service monitoring. These developments are enabling businesses to streamline IT operations and deliver superior service quality.