Product Code: ETC4394076 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | Author: Shubham Padhi | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 |
Australia speech analytics market caters to the customer service and contact center industry, offering solutions for analyzing and extracting insights from recorded conversations. Speech analytics technology enables organizations to improve customer satisfaction, identify trends, and enhance operational efficiency. Market dynamics are influenced by factors such as advancements in natural language processing, cloud computing, and the adoption of artificial intelligence in business analytics.
The growing importance of customer experience management, compliance adherence, and operational efficiency drive the adoption of speech analytics solutions. Industries such as call centers, finance, and healthcare leverage these tools to gain insights from customer interactions, driving market growth.
In Australia, challenges in the speech analytics market revolve around data privacy and regulatory compliance. Analyzing speech data raises ethical and legal concerns regarding consumer privacy rights and data protection regulations. Companies operating in this market must navigate these complexities while extracting meaningful insights from speech data.
In the speech analytics market, government policies may address privacy regulations, data protection laws, and industry standards for speech recognition technology. Regulations may include requirements for speech analytics providers to comply with data security and confidentiality standards, as well as guidelines for ethical use of speech data in customer interactions. Additionally, the government may support initiatives to promote research and development in natural language processing and machine learning for speech analytics applications through grants or collaborative research programs with academia and industry.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Australia Speech Analytics Market Overview |
3.1 Australia Country Macro Economic Indicators |
3.2 Australia Speech Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Australia Speech Analytics Market - Industry Life Cycle |
3.4 Australia Speech Analytics Market - Porter's Five Forces |
3.5 Australia Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Australia Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Australia Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.8 Australia Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F |
3.9 Australia Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.10 Australia Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 Australia Speech Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for customer experience enhancement in Australian businesses |
4.2.2 Rising adoption of speech analytics for compliance and risk management purposes |
4.2.3 Growing focus on improving operational efficiency and productivity through speech analytics technology |
4.3 Market Restraints |
4.3.1 High initial investment and implementation costs associated with speech analytics solutions |
4.3.2 Concerns regarding data privacy and security in handling sensitive customer information |
4.3.3 Lack of skilled professionals in the field of speech analytics to effectively utilize the technology |
5 Australia Speech Analytics Market Trends |
6 Australia Speech Analytics Market, By Types |
6.1 Australia Speech Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Australia Speech Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Australia Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Australia Speech Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Australia Speech Analytics Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Australia Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.2.3 Australia Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F |
6.2.4 Australia Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.2.5 Australia Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F |
6.2.6 Australia Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F |
6.2.7 Australia Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F |
6.2.8 Australia Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.2.9 Australia Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.3 Australia Speech Analytics Market, By Application |
6.3.1 Overview and Analysis |
6.3.2 Australia Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F |
6.3.3 Australia Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F |
6.3.4 Australia Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F |
6.3.5 Australia Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F |
6.3.6 Australia Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F |
6.3.7 Australia Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.4 Australia Speech Analytics Market, By Business Function |
6.4.1 Overview and Analysis |
6.4.2 Australia Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F |
6.4.3 Australia Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F |
6.4.4 Australia Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F |
6.4.5 Australia Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F |
6.4.6 Australia Speech Analytics Market Revenues & Volume, By HR, 2021-2031F |
6.5 Australia Speech Analytics Market, By Organization Size |
6.5.1 Overview and Analysis |
6.5.2 Australia Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.5.3 Australia Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F |
6.6 Australia Speech Analytics Market, By Deployment Mode |
6.6.1 Overview and Analysis |
6.6.2 Australia Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.6.3 Australia Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
7 Australia Speech Analytics Market Import-Export Trade Statistics |
7.1 Australia Speech Analytics Market Export to Major Countries |
7.2 Australia Speech Analytics Market Imports from Major Countries |
8 Australia Speech Analytics Market Key Performance Indicators |
8.1 Customer satisfaction scores related to speech analytics implementation |
8.2 Percentage increase in productivity and efficiency post-adoption of speech analytics |
8.3 Number of compliance issues resolved using speech analytics technology |
9 Australia Speech Analytics Market - Opportunity Assessment |
9.1 Australia Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Australia Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Australia Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.4 Australia Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F |
9.5 Australia Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.6 Australia Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 Australia Speech Analytics Market - Competitive Landscape |
10.1 Australia Speech Analytics Market Revenue Share, By Companies, 2024 |
10.2 Australia Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |