Product Code: ETC4397969 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
Voice analytics is a burgeoning sector in Indonesia, driven by the rapid adoption of digital technologies. Businesses across various industries are increasingly relying on voice analytics solutions to gain insights from customer interactions and improve customer service. This market is expected to witness substantial growth as organizations recognize the value of voice data in enhancing their operations and customer experiences.
The voice analytics market in Indonesia is growing steadily, thanks to advancements in natural language processing and speech recognition technologies. Businesses are using voice analytics to extract valuable insights from customer interactions, call center data, and even social media conversations, allowing them to enhance customer service, identify trends, and improve decision-making.
In the Indonesia artificial intelligence in accounting market, one significant challenge is the need for explainability and transparency in AI-driven decisions. Ensuring that AI-powered accounting systems can provide clear explanations for their recommendations is crucial for gaining trust and compliance. Additionally, data quality and integrity are paramount. AI systems rely heavily on accurate and reliable data, and ensuring its quality is a persistent challenge.
Voice analytics became crucial during the pandemic, especially in customer service and remote work environments. Companies used voice analytics to monitor customer interactions and ensure service quality. The market for voice analytics expanded as businesses recognized its value in maintaining customer satisfaction.
The Voice Analytics market in Indonesia has seen the presence of key players like Verint Systems, NICE Systems, Genesys, Clarabridge, and CallMiner. These organizations provide solutions for analyzing and extracting insights from voice data.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Indonesia Voice Analytics Market Overview |
3.1 Indonesia Country Macro Economic Indicators |
3.2 Indonesia Voice Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Indonesia Voice Analytics Market - Industry Life Cycle |
3.4 Indonesia Voice Analytics Market - Porter's Five Forces |
3.5 Indonesia Voice Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Indonesia Voice Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.7 Indonesia Voice Analytics Market Revenues & Volume Share, By Deployment Model, 2021 & 2031F |
3.8 Indonesia Voice Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.9 Indonesia Voice Analytics Market Revenues & Volume Share, By Vertical, 2021 & 2031F |
4 Indonesia Voice Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing adoption of advanced technologies in customer service and support |
4.2.2 Growing emphasis on enhancing customer experience and satisfaction |
4.2.3 Rising demand for real-time analytics and insights from voice data |
4.3 Market Restraints |
4.3.1 Data privacy and security concerns related to voice data collection and analysis |
4.3.2 Limited awareness and understanding of voice analytics solutions among businesses |
5 Indonesia Voice Analytics Market Trends |
6 Indonesia Voice Analytics Market, By Types |
6.1 Indonesia Voice Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Indonesia Voice Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Indonesia Voice Analytics Market Revenues & Volume, By Solution , 2021-2031F |
6.1.4 Indonesia Voice Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Indonesia Voice Analytics Market, By Application |
6.2.1 Overview and Analysis |
6.2.2 Indonesia Voice Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.2.3 Indonesia Voice Analytics Market Revenues & Volume, By Sales and Marketing Management, 2021-2031F |
6.2.4 Indonesia Voice Analytics Market Revenues & Volume, By Risk and Fraud Detection, 2021-2031F |
6.2.5 Indonesia Voice Analytics Market Revenues & Volume, By Call Monitoring, 2021-2031F |
6.2.6 Indonesia Voice Analytics Market Revenues & Volume, By Others (Reporting and Workforce Management), 2021-2031F |
6.3 Indonesia Voice Analytics Market, By Deployment Model |
6.3.1 Overview and Analysis |
6.3.2 Indonesia Voice Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.3.3 Indonesia Voice Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
6.4 Indonesia Voice Analytics Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Indonesia Voice Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 Indonesia Voice Analytics Market Revenues & Volume, By Small and Medium-Sized Enterprises (SMEs), 2021-2031F |
6.5 Indonesia Voice Analytics Market, By Vertical |
6.5.1 Overview and Analysis |
6.5.2 Indonesia Voice Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.5.3 Indonesia Voice Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.5.4 Indonesia Voice Analytics Market Revenues & Volume, By Healthcare, 2021-2031F |
6.5.5 Indonesia Voice Analytics Market Revenues & Volume, By Telecommunication, 2021-2031F |
6.5.6 Indonesia Voice Analytics Market Revenues & Volume, By Government and Defense, 2021-2031F |
6.5.7 Indonesia Voice Analytics Market Revenues & Volume, By Others, 2021-2031F |
7 Indonesia Voice Analytics Market Import-Export Trade Statistics |
7.1 Indonesia Voice Analytics Market Export to Major Countries |
7.2 Indonesia Voice Analytics Market Imports from Major Countries |
8 Indonesia Voice Analytics Market Key Performance Indicators |
8.1 Customer retention rate improvement through voice analytics insights |
8.2 Increase in average customer satisfaction scores post-implementation of voice analytics |
8.3 Reduction in average response time to customer queries using voice analytics insights |
9 Indonesia Voice Analytics Market - Opportunity Assessment |
9.1 Indonesia Voice Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Indonesia Voice Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.3 Indonesia Voice Analytics Market Opportunity Assessment, By Deployment Model, 2021 & 2031F |
9.4 Indonesia Voice Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.5 Indonesia Voice Analytics Market Opportunity Assessment, By Vertical, 2021 & 2031F |
10 Indonesia Voice Analytics Market - Competitive Landscape |
10.1 Indonesia Voice Analytics Market Revenue Share, By Companies, 2024 |
10.2 Indonesia Voice Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |