Product Code: ETC4394070 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
The Philippines Speech Analytics market is on a growth trajectory, driven by the demand for improving customer service and gaining deeper insights into customer interactions. Speech analytics solutions help businesses analyze recorded conversations, extra
The Philippines Speech Analytics Market has expanded as organizations focus on extracting valuable insights from spoken interactions. Speech analytics solutions help companies analyze customer service calls, assess agent performance, and identify trends i
Speech analytics in the Philippines may struggle with dialect and language diversity. Accurate transcription and analysis of different regional accents and languages can be complex. Furthermore, compliance with data privacy regulations while transcribing
The pandemic led to an increased reliance on remote work and customer service solutions. This, in turn, boosted the demand for speech analytics in call centers and customer support operations. Organizations turned to speech analytics tools to monitor and
Key players in the Philippines Speech Analytics market include technology companies like Verint and NICE. These companies offer speech analytics solutions for call centers and customer service operations. Local BPO companies like TeleTech and Sitel also u
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Philippines Speech Analytics Market Overview |
3.1 Philippines Country Macro Economic Indicators |
3.2 Philippines Speech Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Philippines Speech Analytics Market - Industry Life Cycle |
3.4 Philippines Speech Analytics Market - Porter's Five Forces |
3.5 Philippines Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Philippines Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Philippines Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.8 Philippines Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F |
3.9 Philippines Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.10 Philippines Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 Philippines Speech Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for customer experience enhancement solutions. |
4.2.2 Growing focus on improving operational efficiency and productivity. |
4.2.3 Rising adoption of speech analytics in the call center and BPO industry. |
4.3 Market Restraints |
4.3.1 Lack of awareness and understanding about the benefits of speech analytics. |
4.3.2 High initial investment and implementation costs. |
4.3.3 Data privacy and security concerns related to speech analytics technology. |
5 Philippines Speech Analytics Market Trends |
6 Philippines Speech Analytics Market, By Types |
6.1 Philippines Speech Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Philippines Speech Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Philippines Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Philippines Speech Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Philippines Speech Analytics Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Philippines Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.2.3 Philippines Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F |
6.2.4 Philippines Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.2.5 Philippines Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F |
6.2.6 Philippines Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F |
6.2.7 Philippines Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F |
6.2.8 Philippines Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.2.9 Philippines Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.3 Philippines Speech Analytics Market, By Application |
6.3.1 Overview and Analysis |
6.3.2 Philippines Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F |
6.3.3 Philippines Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F |
6.3.4 Philippines Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F |
6.3.5 Philippines Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F |
6.3.6 Philippines Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F |
6.3.7 Philippines Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.4 Philippines Speech Analytics Market, By Business Function |
6.4.1 Overview and Analysis |
6.4.2 Philippines Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F |
6.4.3 Philippines Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F |
6.4.4 Philippines Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F |
6.4.5 Philippines Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F |
6.4.6 Philippines Speech Analytics Market Revenues & Volume, By HR, 2021-2031F |
6.5 Philippines Speech Analytics Market, By Organization Size |
6.5.1 Overview and Analysis |
6.5.2 Philippines Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.5.3 Philippines Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F |
6.6 Philippines Speech Analytics Market, By Deployment Mode |
6.6.1 Overview and Analysis |
6.6.2 Philippines Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.6.3 Philippines Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
7 Philippines Speech Analytics Market Import-Export Trade Statistics |
7.1 Philippines Speech Analytics Market Export to Major Countries |
7.2 Philippines Speech Analytics Market Imports from Major Countries |
8 Philippines Speech Analytics Market Key Performance Indicators |
8.1 Customer satisfaction scores (CSAT) based on feedback from interactions analyzed using speech analytics. |
8.2 Percentage increase in operational efficiency and agent productivity after implementing speech analytics. |
8.3 Number of new clients or industries adopting speech analytics technology in the Philippines. |
8.4 Accuracy and efficiency of speech-to-text transcription capabilities of the speech analytics solution. |
8.5 Rate of compliance with data privacy regulations when using speech analytics technology. |
9 Philippines Speech Analytics Market - Opportunity Assessment |
9.1 Philippines Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Philippines Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Philippines Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.4 Philippines Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F |
9.5 Philippines Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.6 Philippines Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 Philippines Speech Analytics Market - Competitive Landscape |
10.1 Philippines Speech Analytics Market Revenue Share, By Companies, 2024 |
10.2 Philippines Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |