Product Code: ETC4394080 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
The speech analytics market focuses on analyzing spoken language to extract valuable insights. It plays a pivotal role in customer service quality and business intelligence in Saudi Arabia.
The growth of the Saudi Arabia Speech Analytics Market is driven by the desire to gain actionable insights from voice data. Speech analytics solutions help organizations analyze customer interactions, improve service quality, and make data-driven decisions, particularly in call centers and customer service departments.
Speech analytics challenges involve accurately transcribing and analyzing spoken language, managing multiple languages and dialects, and addressing the complexity of analyzing voice data for business insights.
The COVID-19 pandemic accelerated the adoption of speech analytics solutions in Saudi Arabia as businesses sought to gain insights from customer interactions and improve customer service in remote and digital environments. With increased reliance on online and call center interactions, organizations looked to speech analytics for valuable data. The crisis emphasized the need for understanding customer sentiments and needs in challenging times.
Companies like Verint Systems, NICE, and Genesys are key players in the Saudi Arabia Speech Analytics market. They offer speech analytics solutions that analyze and secure customer interactions.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Saudi Arabia Speech Analytics Market Overview |
3.1 Saudi Arabia Country Macro Economic Indicators |
3.2 Saudi Arabia Speech Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Saudi Arabia Speech Analytics Market - Industry Life Cycle |
3.4 Saudi Arabia Speech Analytics Market - Porter's Five Forces |
3.5 Saudi Arabia Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Saudi Arabia Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Saudi Arabia Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.8 Saudi Arabia Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F |
3.9 Saudi Arabia Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.10 Saudi Arabia Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 Saudi Arabia Speech Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing focus on enhancing customer experience and satisfaction through better understanding of customer interactions. |
4.2.2 Growing demand for real-time insights and analytics to improve operational efficiency and decision-making processes. |
4.2.3 Rising adoption of speech analytics solutions across various industries such as telecommunications, BFSI, and healthcare. |
4.3 Market Restraints |
4.3.1 High implementation costs and complexity associated with speech analytics technology. |
4.3.2 Data security and privacy concerns related to the collection and analysis of customer interactions. |
4.3.3 Limited awareness and understanding of the benefits of speech analytics among potential end-users. |
5 Saudi Arabia Speech Analytics Market Trends |
6 Saudi Arabia Speech Analytics Market, By Types |
6.1 Saudi Arabia Speech Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Saudi Arabia Speech Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Saudi Arabia Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Saudi Arabia Speech Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Saudi Arabia Speech Analytics Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Saudi Arabia Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.2.3 Saudi Arabia Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F |
6.2.4 Saudi Arabia Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.2.5 Saudi Arabia Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F |
6.2.6 Saudi Arabia Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F |
6.2.7 Saudi Arabia Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F |
6.2.8 Saudi Arabia Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.2.9 Saudi Arabia Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.3 Saudi Arabia Speech Analytics Market, By Application |
6.3.1 Overview and Analysis |
6.3.2 Saudi Arabia Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F |
6.3.3 Saudi Arabia Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F |
6.3.4 Saudi Arabia Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F |
6.3.5 Saudi Arabia Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F |
6.3.6 Saudi Arabia Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F |
6.3.7 Saudi Arabia Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.4 Saudi Arabia Speech Analytics Market, By Business Function |
6.4.1 Overview and Analysis |
6.4.2 Saudi Arabia Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F |
6.4.3 Saudi Arabia Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F |
6.4.4 Saudi Arabia Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F |
6.4.5 Saudi Arabia Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F |
6.4.6 Saudi Arabia Speech Analytics Market Revenues & Volume, By HR, 2021-2031F |
6.5 Saudi Arabia Speech Analytics Market, By Organization Size |
6.5.1 Overview and Analysis |
6.5.2 Saudi Arabia Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.5.3 Saudi Arabia Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F |
6.6 Saudi Arabia Speech Analytics Market, By Deployment Mode |
6.6.1 Overview and Analysis |
6.6.2 Saudi Arabia Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.6.3 Saudi Arabia Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
7 Saudi Arabia Speech Analytics Market Import-Export Trade Statistics |
7.1 Saudi Arabia Speech Analytics Market Export to Major Countries |
7.2 Saudi Arabia Speech Analytics Market Imports from Major Countries |
8 Saudi Arabia Speech Analytics Market Key Performance Indicators |
8.1 Average handle time (AHT) reduction achieved through speech analytics implementation. |
8.2 Increase in customer satisfaction scores (CSAT) following the deployment of speech analytics solutions. |
8.3 Percentage improvement in first call resolution (FCR) rates attributed to speech analytics insights. |
8.4 Growth in the number of actionable insights generated from speech analytics data. |
8.5 Rate of adoption and utilization of speech analytics tools among target industries. |
9 Saudi Arabia Speech Analytics Market - Opportunity Assessment |
9.1 Saudi Arabia Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Saudi Arabia Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Saudi Arabia Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.4 Saudi Arabia Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F |
9.5 Saudi Arabia Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.6 Saudi Arabia Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 Saudi Arabia Speech Analytics Market - Competitive Landscape |
10.1 Saudi Arabia Speech Analytics Market Revenue Share, By Companies, 2024 |
10.2 Saudi Arabia Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |