Product Code: ETC4397980 | Publication Date: Jul 2023 | Updated Date: Feb 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
The Saudi Arabia Voice Analytics market is on the rise as companies recognize the value of analyzing voice data. This technology is used in call centers, customer service, and compliance monitoring, providing insights into customer interactions and helping improve service quality.
The Voice Analytics market in Saudi Arabia is experiencing significant growth due to its applications in customer service, market research, and compliance monitoring. Voice analytics technology enables organizations to extract valuable insights from customer interactions and conversations. With a focus on improving customer experiences and ensuring regulatory compliance, the demand for voice analytics solutions continues to rise.
Voice analytics challenges involve accurately transcribing and analyzing spoken language, managing multiple languages and accents, and addressing the need for real-time and accurate voice recognition.
The pandemic accelerated the adoption of voice analytics in Saudi Arabia, particularly in the call center and customer service domains. With the surge in remote interactions, organizations used voice analytics to gain insights into customer sentiment and agent performance. The crisis emphasized the importance of understanding voice data for improving customer experiences.
Companies like Verint, NICE, and Genesys are key players in the Saudi Arabia Voice Analytics market. They provide voice analytics solutions to secure call center performance and customer insights.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Saudi Arabia Voice Analytics Market Overview |
3.1 Saudi Arabia Country Macro Economic Indicators |
3.2 Saudi Arabia Voice Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Saudi Arabia Voice Analytics Market - Industry Life Cycle |
3.4 Saudi Arabia Voice Analytics Market - Porter's Five Forces |
3.5 Saudi Arabia Voice Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Saudi Arabia Voice Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.7 Saudi Arabia Voice Analytics Market Revenues & Volume Share, By Deployment Model, 2021 & 2031F |
3.8 Saudi Arabia Voice Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.9 Saudi Arabia Voice Analytics Market Revenues & Volume Share, By Vertical, 2021 & 2031F |
4 Saudi Arabia Voice Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.3 Market Restraints |
5 Saudi Arabia Voice Analytics Market Trends |
6 Saudi Arabia Voice Analytics Market, By Types |
6.1 Saudi Arabia Voice Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Saudi Arabia Voice Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 Saudi Arabia Voice Analytics Market Revenues & Volume, By Solution , 2021-2031F |
6.1.4 Saudi Arabia Voice Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Saudi Arabia Voice Analytics Market, By Application |
6.2.1 Overview and Analysis |
6.2.2 Saudi Arabia Voice Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.2.3 Saudi Arabia Voice Analytics Market Revenues & Volume, By Sales and Marketing Management, 2021-2031F |
6.2.4 Saudi Arabia Voice Analytics Market Revenues & Volume, By Risk and Fraud Detection, 2021-2031F |
6.2.5 Saudi Arabia Voice Analytics Market Revenues & Volume, By Call Monitoring, 2021-2031F |
6.2.6 Saudi Arabia Voice Analytics Market Revenues & Volume, By Others (Reporting and Workforce Management), 2021-2031F |
6.3 Saudi Arabia Voice Analytics Market, By Deployment Model |
6.3.1 Overview and Analysis |
6.3.2 Saudi Arabia Voice Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.3.3 Saudi Arabia Voice Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
6.4 Saudi Arabia Voice Analytics Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Saudi Arabia Voice Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 Saudi Arabia Voice Analytics Market Revenues & Volume, By Small and Medium-Sized Enterprises (SMEs), 2021-2031F |
6.5 Saudi Arabia Voice Analytics Market, By Vertical |
6.5.1 Overview and Analysis |
6.5.2 Saudi Arabia Voice Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.5.3 Saudi Arabia Voice Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.5.4 Saudi Arabia Voice Analytics Market Revenues & Volume, By Healthcare, 2021-2031F |
6.5.5 Saudi Arabia Voice Analytics Market Revenues & Volume, By Telecommunication, 2021-2031F |
6.5.6 Saudi Arabia Voice Analytics Market Revenues & Volume, By Government and Defense, 2021-2031F |
6.5.7 Saudi Arabia Voice Analytics Market Revenues & Volume, By Others, 2021-2031F |
7 Saudi Arabia Voice Analytics Market Import-Export Trade Statistics |
7.1 Saudi Arabia Voice Analytics Market Export to Major Countries |
7.2 Saudi Arabia Voice Analytics Market Imports from Major Countries |
8 Saudi Arabia Voice Analytics Market Key Performance Indicators |
9 Saudi Arabia Voice Analytics Market - Opportunity Assessment |
9.1 Saudi Arabia Voice Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Saudi Arabia Voice Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.3 Saudi Arabia Voice Analytics Market Opportunity Assessment, By Deployment Model, 2021 & 2031F |
9.4 Saudi Arabia Voice Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.5 Saudi Arabia Voice Analytics Market Opportunity Assessment, By Vertical, 2021 & 2031F |
10 Saudi Arabia Voice Analytics Market - Competitive Landscape |
10.1 Saudi Arabia Voice Analytics Market Revenue Share, By Companies, 2024 |
10.2 Saudi Arabia Voice Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |