Product Code: ETC5449488 | Publication Date: Nov 2023 | Updated Date: Aug 2025 | Product Type: Market Research Report | |
Publisher: 6Wresearch | No. of Pages: 60 | No. of Figures: 30 | No. of Tables: 5 | |
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Serbia Speech Analytics Market Overview |
3.1 Serbia Country Macro Economic Indicators |
3.2 Serbia Speech Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 Serbia Speech Analytics Market - Industry Life Cycle |
3.4 Serbia Speech Analytics Market - Porter's Five Forces |
3.5 Serbia Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 Serbia Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Serbia Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.8 Serbia Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F |
3.9 Serbia Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.10 Serbia Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 Serbia Speech Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for customer experience enhancement in businesses |
4.2.2 Growing focus on improving operational efficiency and productivity |
4.2.3 Rising adoption of artificial intelligence and machine learning technologies in businesses |
4.2.4 Government initiatives promoting digital transformation and technological advancements in Serbia |
4.3 Market Restraints |
4.3.1 High initial investment and implementation costs for speech analytics solutions |
4.3.2 Concerns regarding data privacy and security in speech analytics |
4.3.3 Lack of skilled professionals and expertise in speech analytics technology |
4.3.4 Limited awareness and understanding of the benefits of speech analytics among businesses in Serbia |
5 Serbia Speech Analytics Market Trends |
6 Serbia Speech Analytics Market Segmentations |
6.1 Serbia Speech Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Serbia Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.3 Serbia Speech Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 Serbia Speech Analytics Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Serbia Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.2.3 Serbia Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F |
6.2.4 Serbia Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.2.5 Serbia Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F |
6.2.6 Serbia Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F |
6.2.7 Serbia Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F |
6.2.8 Serbia Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.2.9 Serbia Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.3 Serbia Speech Analytics Market, By Application |
6.3.1 Overview and Analysis |
6.3.2 Serbia Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F |
6.3.3 Serbia Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F |
6.3.4 Serbia Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F |
6.3.5 Serbia Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F |
6.3.6 Serbia Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F |
6.3.7 Serbia Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.4 Serbia Speech Analytics Market, By Business Function |
6.4.1 Overview and Analysis |
6.4.2 Serbia Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F |
6.4.3 Serbia Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F |
6.4.4 Serbia Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F |
6.4.5 Serbia Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F |
6.4.6 Serbia Speech Analytics Market Revenues & Volume, By HR, 2021-2031F |
6.5 Serbia Speech Analytics Market, By Organization Size |
6.5.1 Overview and Analysis |
6.5.2 Serbia Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.5.3 Serbia Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F |
6.6 Serbia Speech Analytics Market, By Deployment Mode |
6.6.1 Overview and Analysis |
6.6.2 Serbia Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.6.3 Serbia Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
7 Serbia Speech Analytics Market Import-Export Trade Statistics |
7.1 Serbia Speech Analytics Market Export to Major Countries |
7.2 Serbia Speech Analytics Market Imports from Major Countries |
8 Serbia Speech Analytics Market Key Performance Indicators |
8.1 Customer satisfaction scores (CSAT) related to the use of speech analytics solutions |
8.2 Average handling time (AHT) reduction after implementing speech analytics technology |
8.3 Increase in the number of successful customer interactions identified through speech analytics |
8.4 Percentage of cost savings achieved through speech analytics implementation |
8.5 Improvement in overall operational efficiency and productivity levels due to speech analytics integration |
9 Serbia Speech Analytics Market - Opportunity Assessment |
9.1 Serbia Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 Serbia Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Serbia Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.4 Serbia Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F |
9.5 Serbia Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.6 Serbia Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 Serbia Speech Analytics Market - Competitive Landscape |
10.1 Serbia Speech Analytics Market Revenue Share, By Companies, 2024 |
10.2 Serbia Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations | 13 Disclaimer |