| Product Code: ETC5426492 | Publication Date: Nov 2023 | Updated Date: Sep 2025 | Product Type: Market Research Report | |
| Publisher: 6Wresearch | Author: Ravi Bhandari | No. of Pages: 60 | No. of Figures: 30 | No. of Tables: 5 |
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Overview |
3.1 Taiwan Country Macro Economic Indicators |
3.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, 2021 & 2031F |
3.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Industry Life Cycle |
3.4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Porter's Five Forces |
3.5 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Product Type, 2021 & 2031F |
3.6 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Provider Type, 2021 & 2031F |
3.7 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Channel, 2021 & 2031F |
3.8 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By End User, 2021 & 2031F |
4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for high-quality services in the telecommunications industry |
4.2.2 Growing focus on enhancing customer experience to retain and attract customers |
4.2.3 Adoption of advanced technologies like AI, analytics, and automation to improve service quality and customer experience |
4.3 Market Restraints |
4.3.1 Intense competition among service providers leading to price wars |
4.3.2 Regulatory challenges and compliance requirements impacting service delivery and customer experience |
4.3.3 Rapid technological advancements requiring continuous investment in infrastructure and training |
5 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Trends |
6 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Segmentations |
6.1 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Product Type |
6.1.1 Overview and Analysis |
6.1.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By EFM, 2021-2031F |
6.1.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Web Analytics, 2021-2031F |
6.1.4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Text Analytics, 2021-2031F |
6.1.5 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Speech Analytics, 2021-2031F |
6.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Provider Type |
6.2.1 Overview and Analysis |
6.2.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By ISP, 2021-2031F |
6.2.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By TSP, 2021-2031F |
6.2.4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By MSP, 2021-2031F |
6.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Channel |
6.3.1 Overview and Analysis |
6.3.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Company website, 2021-2031F |
6.3.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Branch/store, 2021-2031F |
6.3.4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Web, 2021-2031F |
6.3.5 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Call center, 2021-2031F |
6.3.6 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Mobile, 2021-2031F |
6.3.7 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Social media, 2021-2031F |
6.4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By End User |
6.4.1 Overview and Analysis |
6.4.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Small and Medium Businesses (SMBs), 2021-2031F |
6.4.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Enterprises, 2021-2031F |
7 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Import-Export Trade Statistics |
7.1 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Export to Major Countries |
7.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Imports from Major Countries |
8 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Key Performance Indicators |
8.1 Customer Satisfaction Score (CSAT) for telecom services |
8.2 Net Promoter Score (NPS) for telco customer experience |
8.3 Average Resolution Time for customer complaints |
8.4 Service Level Agreement (SLA) adherence for service quality management |
8.5 Customer Churn Rate due to service quality or customer experience issues |
9 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Opportunity Assessment |
9.1 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Product Type, 2021 & 2031F |
9.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Provider Type, 2021 & 2031F |
9.3 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Channel, 2021 & 2031F |
9.4 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By End User, 2021 & 2031F |
10 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Competitive Landscape |
10.1 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenue Share, By Companies, 2024 |
10.2 Taiwan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations | 13 Disclaimer |
Export potential enables firms to identify high-growth global markets with greater confidence by combining advanced trade intelligence with a structured quantitative methodology. The framework analyzes emerging demand trends and country-level import patterns while integrating macroeconomic and trade datasets such as GDP and population forecasts, bilateral import–export flows, tariff structures, elasticity differentials between developed and developing economies, geographic distance, and import demand projections. Using weighted trade values from 2020–2024 as the base period to project country-to-country export potential for 2030, these inputs are operationalized through calculated drivers such as gravity model parameters, tariff impact factors, and projected GDP per-capita growth. Through an analysis of hidden potentials, demand hotspots, and market conditions that are most favorable to success, this method enables firms to focus on target countries, maximize returns, and global expansion with data, backed by accuracy.
By factoring in the projected importer demand gap that is currently unmet and could be potential opportunity, it identifies the potential for the Exporter (Country) among 190 countries, against the general trade analysis, which identifies the biggest importer or exporter.
To discover high-growth global markets and optimize your business strategy:
Click Here