Thailand Unified Communication and Collaboration (UCC) Market (2025-2031) Outlook | Growth, Share, Companies, Revenue, Industry, Value, Forecast, Trends, Analysis & Size

Market Forecast By Components (Types, Services), By Types (UCaaS, IP Telephony, Video Conferencing Systems), By Services (UC Managed Services, Professional Services), By Deployment Mode (On-premises, Public Cloud, Hybrid Cloud), By Organization Size (Large Enterprises, Small and Medium- Sized Enterprises (SMEs)), By Vertical (BFSI, IT and Telecom, Retail and Consumer Goods, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality, Other Verticals (Education, Manufacturing and Media and Entertainment)) And Competitive Landscape
Product Code: ETC4378346 Publication Date: Jul 2023 Updated Date: Sep 2025 Product Type: Report
Publisher: 6Wresearch No. of Pages: 85 No. of Figures: 45 No. of Tables: 25

Thailand Unified Communication and Collaboration (UCC) Market Synopsis

The Thailand Unified Communication and Collaboration (UCC) market addresses the demand for integrated communication solutions in the business environment. UCC platforms enable seamless communication through various channels, including voice, video, and messaging, enhancing collaboration and productivity for organizations.

Drivers of the Market

The Unified Communication and Collaboration (UCC) market in Thailand is experiencing rapid growth, fueled by the increasing adoption of remote work and the need for seamless communication and collaboration solutions. Organizations are investing in UCC platforms that integrate voice, video, messaging, and file-sharing capabilities, facilitating efficient communication across distributed teams. The market growth is also driven by a shift towards cloud-based UCC solutions, offering scalability and flexibility. As businesses prioritize digital transformation and workforce mobility, the UCC market in Thailand is poised for sustained expansion.

Challenges of the Market

The Unified Communication and Collaboration market in Thailand face challenges in terms of user adoption and integration with existing systems. Educating businesses about the benefits of UCC and ensuring seamless integration with diverse communication tools pose ongoing challenges. Customizing solutions to meet specific business needs is crucial for market penetration.

COVID-19 Impact on the Market

The Unified Communication and Collaboration (UCC) market in Thailand experienced profound changes during the COVID-19 pandemic, marked by the widespread adoption of remote work and the need for seamless communication and collaboration solutions. The market witnessed a surge in demand for UCC platforms that integrate messaging, video conferencing, and collaboration tools to facilitate remote work and virtual meetings. The industry adapted by offering scalable and secure UCC solutions that cater to the diverse needs of businesses in the new normal. As organizations prioritize hybrid work models, the UCC market in Thailand continues to be a critical enabler of efficient and connected work environments.

Key Players in the Market

Key players in the Thailand Unified Communication and Collaboration (UCC) Market include telecommunications companies, software providers, and collaboration platform vendors. Companies like True Corporation, Cisco Systems, and Microsoft offer UCC solutions for businesses seeking integrated communication tools. The market is influenced by the demand for seamless communication and collaboration experiences in the modern workplace.

Key Highlights of the Report:

  • Thailand Unified Communication and Collaboration (UCC) Market Outlook
  • Market Size of Thailand Unified Communication and Collaboration (UCC) Market, 2024
  • Forecast of Thailand Unified Communication and Collaboration (UCC) Market, 2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Revenues & Volume for the Period 2021-2031
  • Thailand Unified Communication and Collaboration (UCC) Market Trend Evolution
  • Thailand Unified Communication and Collaboration (UCC) Market Drivers and Challenges
  • Thailand Unified Communication and Collaboration (UCC) Price Trends
  • Thailand Unified Communication and Collaboration (UCC) Porter's Five Forces
  • Thailand Unified Communication and Collaboration (UCC) Industry Life Cycle
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Components for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Types for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Services for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Types for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By UCaaS for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By IP Telephony for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Video Conferencing Systems for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Services for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By UC Managed Services for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Professional Services for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Deployment Mode for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By On-premises for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Public Cloud for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Hybrid Cloud for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Organization Size for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Large Enterprises for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Small and Medium- Sized Enterprises (SMEs) for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Vertical for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By BFSI for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By IT and Telecom for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Retail and Consumer Goods for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Healthcare for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Public Sector and Utilities for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Logistics and Transportation for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Travel and Hospitality for the Period 2021-2031
  • Historical Data and Forecast of Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume By Other Verticals (Education, Manufacturing and Media and Entertainment) for the Period 2021-2031
  • Thailand Unified Communication and Collaboration (UCC) Import Export Trade Statistics
  • Market Opportunity Assessment By Components
  • Market Opportunity Assessment By Types
  • Market Opportunity Assessment By Services
  • Market Opportunity Assessment By Deployment Mode
  • Market Opportunity Assessment By Organization Size
  • Market Opportunity Assessment By Vertical
  • Thailand Unified Communication and Collaboration (UCC) Top Companies Market Share
  • Thailand Unified Communication and Collaboration (UCC) Competitive Benchmarking By Technical and Operational Parameters
  • Thailand Unified Communication and Collaboration (UCC) Company Profiles
  • Thailand Unified Communication and Collaboration (UCC) Key Strategic Recommendations

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1 Executive Summary

2 Introduction

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3 Thailand Unified Communication and Collaboration (UCC) Market Overview

3.1 Thailand Country Macro Economic Indicators

3.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, 2021 & 2031F

3.3 Thailand Unified Communication and Collaboration (UCC) Market - Industry Life Cycle

3.4 Thailand Unified Communication and Collaboration (UCC) Market - Porter's Five Forces

3.5 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume Share, By Components, 2021 & 2031F

3.6 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume Share, By Types, 2021 & 2031F

3.7 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume Share, By Services, 2021 & 2031F

3.8 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F

3.9 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume Share, By Organization Size, 2021 & 2031F

3.10 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume Share, By Vertical, 2021 & 2031F

4 Thailand Unified Communication and Collaboration (UCC) Market Dynamics

4.1 Impact Analysis

4.2 Market Drivers

4.2.1 Increasing demand for remote working solutions due to the rise of digital transformation in Thailand

4.2.2 Growing adoption of cloud-based communication and collaboration tools in the country

4.2.3 Government initiatives to promote digital infrastructure development and connectivity

4.3 Market Restraints

4.3.1 Security concerns related to data privacy and protection in unified communication and collaboration solutions

4.3.2 Resistance to change from traditional communication methods hindering adoption of UCC technologies

5 Thailand Unified Communication and Collaboration (UCC) Market Trends

6 Thailand Unified Communication and Collaboration (UCC) Market, By Types

6.1 Thailand Unified Communication and Collaboration (UCC) Market, By Components

6.1.1 Overview and Analysis

6.1.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Components, 2021-2031F

6.1.3 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Types, 2021-2031F

6.1.4 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Services, 2021-2031F

6.2 Thailand Unified Communication and Collaboration (UCC) Market, By Types

6.2.1 Overview and Analysis

6.2.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By UCaaS, 2021-2031F

6.2.3 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By IP Telephony, 2021-2031F

6.2.4 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Video Conferencing Systems, 2021-2031F

6.3 Thailand Unified Communication and Collaboration (UCC) Market, By Services

6.3.1 Overview and Analysis

6.3.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By UC Managed Services, 2021-2031F

6.3.3 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Professional Services, 2021-2031F

6.4 Thailand Unified Communication and Collaboration (UCC) Market, By Deployment Mode

6.4.1 Overview and Analysis

6.4.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By On-premises, 2021-2031F

6.4.3 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Public Cloud, 2021-2031F

6.4.4 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Hybrid Cloud, 2021-2031F

6.5 Thailand Unified Communication and Collaboration (UCC) Market, By Organization Size

6.5.1 Overview and Analysis

6.5.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Large Enterprises, 2021-2031F

6.5.3 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Small and Medium- Sized Enterprises (SMEs), 2021-2031F

6.6 Thailand Unified Communication and Collaboration (UCC) Market, By Vertical

6.6.1 Overview and Analysis

6.6.2 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By BFSI, 2021-2031F

6.6.3 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By IT and Telecom, 2021-2031F

6.6.4 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Retail and Consumer Goods, 2021-2031F

6.6.5 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Healthcare, 2021-2031F

6.6.6 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Public Sector and Utilities, 2021-2031F

6.6.7 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Logistics and Transportation, 2021-2031F

6.6.8 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Other Verticals (Education, Manufacturing and Media and Entertainment), 2021-2031F

6.6.9 Thailand Unified Communication and Collaboration (UCC) Market Revenues & Volume, By Other Verticals (Education, Manufacturing and Media and Entertainment), 2021-2031F

7 Thailand Unified Communication and Collaboration (UCC) Market Import-Export Trade Statistics

7.1 Thailand Unified Communication and Collaboration (UCC) Market Export to Major Countries

7.2 Thailand Unified Communication and Collaboration (UCC) Market Imports from Major Countries

8 Thailand Unified Communication and Collaboration (UCC) Market Key Performance Indicators

8.1 Employee engagement and productivity levels following the implementation of UCC tools

8.2 Usage metrics such as active users, frequency of communication, and collaboration activities

8.3 Return on investment (ROI) from UCC implementation in terms of cost savings, efficiency gains, and improved communication effectiveness.

9 Thailand Unified Communication and Collaboration (UCC) Market - Opportunity Assessment

9.1 Thailand Unified Communication and Collaboration (UCC) Market Opportunity Assessment, By Components, 2021 & 2031F

9.2 Thailand Unified Communication and Collaboration (UCC) Market Opportunity Assessment, By Types, 2021 & 2031F

9.3 Thailand Unified Communication and Collaboration (UCC) Market Opportunity Assessment, By Services, 2021 & 2031F

9.4 Thailand Unified Communication and Collaboration (UCC) Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F

9.5 Thailand Unified Communication and Collaboration (UCC) Market Opportunity Assessment, By Organization Size, 2021 & 2031F

9.6 Thailand Unified Communication and Collaboration (UCC) Market Opportunity Assessment, By Vertical, 2021 & 2031F

10 Thailand Unified Communication and Collaboration (UCC) Market - Competitive Landscape

10.1 Thailand Unified Communication and Collaboration (UCC) Market Revenue Share, By Companies, 2024

10.2 Thailand Unified Communication and Collaboration (UCC) Market Competitive Benchmarking, By Operating and Technical Parameters

11 Company Profiles

12 Recommendations

13 Disclaimer

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