United Arab Emirates (UAE) Speech Analytics Market (2025-2031) Outlook | Value, Revenue, Size, Companies, Share, Analysis, Trends, Growth, Industry & Forecast

Market Forecast By Component (Solutions, Services), By Vertical (BFSI, Telecom, Retail and eCommerce, Automotive and Transportation, IT and ITES, Healthcare and Life Sciences, Media and Entertainment, Travel and Hospitality), By Application (Customer Experience Management, Quality Management, Call Monitoring and Summarization, Agent Performance Management, Risk and Compliance Management, Sentiment Analysis, Other Verticals (operational efficiency, revenue/ lead generation, BPM, and competitive intelligence)), By Business Function (Finance and Accounting, Sales and Marketing, Contact Center/ Call Center, Operations and Supply Chain, HR), By Organization Size (Large Enterprises, SMEs), By Deployment Mode (On-premises, Cloud) And Competitive Landscape
Product Code: ETC4394081 Publication Date: Jul 2023 Updated Date: Feb 2025 Product Type: Report
Publisher: 6Wresearch No. of Pages: 85 No. of Figures: 45 No. of Tables: 25

United Arab Emirates (UAE) Speech Analytics Market Synopsis

Speech analytics technology in the UAE is employed to analyze audio data, extract valuable insights, and improve customer service, compliance, and operational efficiency. As organizations in the UAE aim to deliver exceptional customer experiences and meet regulatory requirements, speech analytics is becoming an integral component of their strategies.

Drivers of the Markets

The UAE Speech Analytics market is witnessing robust growth due to several key drivers. Firstly, the increasing demand for enhanced customer experience in industries like customer service and call centers is propelling the adoption of speech analytics tools. Companies are using these solutions to gain insights from customer interactions, enabling them to improve service quality and customer satisfaction. Secondly, the UAE government`s commitment to digitization and the Smart Dubai initiative has accelerated the adoption of speech analytics for public service agencies. This has opened up opportunities for vendors in the market. Furthermore, the growing awareness of the importance of speech analytics in areas like compliance monitoring and fraud detection is driving its adoption across various sectors.

Challenges of the Markets

The UAE Speech Analytics Market faces several challenges that impact its growth and adoption. One significant obstacle is the complexity of the Arabic language, which presents difficulties in accurately analyzing and interpreting speech data. Additionally, cultural nuances and dialectical variations within the country further complicate the development of effective speech analytics solutions. Moreover, the need for continuous innovation and adaptation to evolving communication styles poses a constant challenge for market players in ensuring the relevance and efficiency of their speech analytics technologies.

COVID-19 Impact on the Market

The Speech Analytics market in the UAE saw notable growth during the COVID-19 crisis. With the increased importance of customer interactions and call center operations, there was heightened interest in speech analytics solutions. Organizations deployed speech analytics to extract insights from customer conversations, impacting market dynamics.

Key Players of the market

Analyzing and deriving insights from spoken language is crucial, and in the UAE Speech Analytics Market, key players such as Verint Systems, NICE Ltd., and Genesys lead the industry. These companies offer solutions that analyze voice interactions, providing valuable insights for improving customer service, compliance, and overall operational efficiency in the UAE.

Key Highlights of the Report:

  • United Arab Emirates (UAE) Speech Analytics Market Outlook
  • Market Size of United Arab Emirates (UAE) Speech Analytics Market, 2024
  • Forecast of United Arab Emirates (UAE) Speech Analytics Market, 2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Revenues & Volume for the Period 2021-2031
  • United Arab Emirates (UAE) Speech Analytics Market Trend Evolution
  • United Arab Emirates (UAE) Speech Analytics Market Drivers and Challenges
  • United Arab Emirates (UAE) Speech Analytics Price Trends
  • United Arab Emirates (UAE) Speech Analytics Porter's Five Forces
  • United Arab Emirates (UAE) Speech Analytics Industry Life Cycle
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Component for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Solutions for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Services for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Vertical for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By BFSI for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Telecom for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Retail and eCommerce for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Automotive and Transportation for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By IT and ITES for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Healthcare and Life Sciences for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Media and Entertainment for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Travel and Hospitality for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Application for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Customer Experience Management for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Quality Management for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Call Monitoring and Summarization for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Agent Performance Management for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Risk and Compliance Management for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Sentiment Analysis for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Other Verticals (operational efficiency, revenue/ lead generation, BPM, and competitive intelligence) for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Business Function for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Finance and Accounting for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Sales and Marketing for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Contact Center/ Call Center for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Operations and Supply Chain for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By HR for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Organization Size for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Large Enterprises for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By SMEs for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Deployment Mode for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By On-premises for the Period 2021-2031
  • Historical Data and Forecast of United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume By Cloud for the Period 2021-2031
  • United Arab Emirates (UAE) Speech Analytics Import Export Trade Statistics
  • Market Opportunity Assessment By Component
  • Market Opportunity Assessment By Vertical
  • Market Opportunity Assessment By Application
  • Market Opportunity Assessment By Business Function
  • Market Opportunity Assessment By Organization Size
  • Market Opportunity Assessment By Deployment Mode
  • United Arab Emirates (UAE) Speech Analytics Top Companies Market Share
  • United Arab Emirates (UAE) Speech Analytics Competitive Benchmarking By Technical and Operational Parameters
  • United Arab Emirates (UAE) Speech Analytics Company Profiles
  • United Arab Emirates (UAE) Speech Analytics Key Strategic Recommendations

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1 Executive Summary

2 Introduction

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3 United Arab Emirates (UAE) Speech Analytics Market Overview

3.1 United Arab Emirates (UAE) Country Macro Economic Indicators

3.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, 2021 & 2031F

3.3 United Arab Emirates (UAE) Speech Analytics Market - Industry Life Cycle

3.4 United Arab Emirates (UAE) Speech Analytics Market - Porter's Five Forces

3.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F

3.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F

3.7 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F

3.8 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F

3.9 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F

3.10 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F

4 United Arab Emirates (UAE) Speech Analytics Market Dynamics

4.1 Impact Analysis

4.2 Market Drivers

4.3 Market Restraints

5 United Arab Emirates (UAE) Speech Analytics Market Trends

6 United Arab Emirates (UAE) Speech Analytics Market, By Types

6.1 United Arab Emirates (UAE) Speech Analytics Market, By Component

6.1.1 Overview and Analysis

6.1.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Component , 2021-2031F

6.1.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F

6.1.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Services, 2021-2031F

6.2 United Arab Emirates (UAE) Speech Analytics Market, By Vertical

6.2.1 Overview and Analysis

6.2.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F

6.2.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F

6.2.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F

6.2.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F

6.2.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F

6.2.7 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F

6.2.8 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F

6.2.9 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F

6.3 United Arab Emirates (UAE) Speech Analytics Market, By Application

6.3.1 Overview and Analysis

6.3.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F

6.3.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F

6.3.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F

6.3.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F

6.3.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F

6.3.7 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F

6.4 United Arab Emirates (UAE) Speech Analytics Market, By Business Function

6.4.1 Overview and Analysis

6.4.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F

6.4.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F

6.4.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F

6.4.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F

6.4.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By HR, 2021-2031F

6.5 United Arab Emirates (UAE) Speech Analytics Market, By Organization Size

6.5.1 Overview and Analysis

6.5.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F

6.5.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F

6.6 United Arab Emirates (UAE) Speech Analytics Market, By Deployment Mode

6.6.1 Overview and Analysis

6.6.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F

6.6.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F

7 United Arab Emirates (UAE) Speech Analytics Market Import-Export Trade Statistics

7.1 United Arab Emirates (UAE) Speech Analytics Market Export to Major Countries

7.2 United Arab Emirates (UAE) Speech Analytics Market Imports from Major Countries

8 United Arab Emirates (UAE) Speech Analytics Market Key Performance Indicators

9 United Arab Emirates (UAE) Speech Analytics Market - Opportunity Assessment

9.1 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F

9.2 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F

9.3 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F

9.4 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F

9.5 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F

9.6 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F

10 United Arab Emirates (UAE) Speech Analytics Market - Competitive Landscape

10.1 United Arab Emirates (UAE) Speech Analytics Market Revenue Share, By Companies, 2024

10.2 United Arab Emirates (UAE) Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters

11 Company Profiles

12 Recommendations

13 Disclaimer

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