Product Code: ETC4394081 | Publication Date: Jul 2023 | Updated Date: Feb 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
Speech analytics technology in the UAE is employed to analyze audio data, extract valuable insights, and improve customer service, compliance, and operational efficiency. As organizations in the UAE aim to deliver exceptional customer experiences and meet regulatory requirements, speech analytics is becoming an integral component of their strategies.
The UAE Speech Analytics market is witnessing robust growth due to several key drivers. Firstly, the increasing demand for enhanced customer experience in industries like customer service and call centers is propelling the adoption of speech analytics tools. Companies are using these solutions to gain insights from customer interactions, enabling them to improve service quality and customer satisfaction. Secondly, the UAE government`s commitment to digitization and the Smart Dubai initiative has accelerated the adoption of speech analytics for public service agencies. This has opened up opportunities for vendors in the market. Furthermore, the growing awareness of the importance of speech analytics in areas like compliance monitoring and fraud detection is driving its adoption across various sectors.
The UAE Speech Analytics Market faces several challenges that impact its growth and adoption. One significant obstacle is the complexity of the Arabic language, which presents difficulties in accurately analyzing and interpreting speech data. Additionally, cultural nuances and dialectical variations within the country further complicate the development of effective speech analytics solutions. Moreover, the need for continuous innovation and adaptation to evolving communication styles poses a constant challenge for market players in ensuring the relevance and efficiency of their speech analytics technologies.
The Speech Analytics market in the UAE saw notable growth during the COVID-19 crisis. With the increased importance of customer interactions and call center operations, there was heightened interest in speech analytics solutions. Organizations deployed speech analytics to extract insights from customer conversations, impacting market dynamics.
Analyzing and deriving insights from spoken language is crucial, and in the UAE Speech Analytics Market, key players such as Verint Systems, NICE Ltd., and Genesys lead the industry. These companies offer solutions that analyze voice interactions, providing valuable insights for improving customer service, compliance, and overall operational efficiency in the UAE.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 United Arab Emirates (UAE) Speech Analytics Market Overview |
3.1 United Arab Emirates (UAE) Country Macro Economic Indicators |
3.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 United Arab Emirates (UAE) Speech Analytics Market - Industry Life Cycle |
3.4 United Arab Emirates (UAE) Speech Analytics Market - Porter's Five Forces |
3.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.8 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Business Function, 2021 & 2031F |
3.9 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.10 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 United Arab Emirates (UAE) Speech Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.3 Market Restraints |
5 United Arab Emirates (UAE) Speech Analytics Market Trends |
6 United Arab Emirates (UAE) Speech Analytics Market, By Types |
6.1 United Arab Emirates (UAE) Speech Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Component , 2021-2031F |
6.1.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 United Arab Emirates (UAE) Speech Analytics Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.2.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Telecom, 2021-2031F |
6.2.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.2.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Automotive and Transportation, 2021-2031F |
6.2.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By IT and ITES, 2021-2031F |
6.2.7 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Healthcare and Life Sciences, 2021-2031F |
6.2.8 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.2.9 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Travel and Hospitality, 2021-2031F |
6.3 United Arab Emirates (UAE) Speech Analytics Market, By Application |
6.3.1 Overview and Analysis |
6.3.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Customer Experience Management, 2021-2031F |
6.3.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Quality Management, 2021-2031F |
6.3.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Call Monitoring and Summarization, 2021-2031F |
6.3.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Agent Performance Management, 2021-2031F |
6.3.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Risk and Compliance Management, 2021-2031F |
6.3.7 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.4 United Arab Emirates (UAE) Speech Analytics Market, By Business Function |
6.4.1 Overview and Analysis |
6.4.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Finance and Accounting, 2021-2031F |
6.4.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Sales and Marketing, 2021-2031F |
6.4.4 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Contact Center/ Call Center, 2021-2031F |
6.4.5 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Operations and Supply Chain, 2021-2031F |
6.4.6 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By HR, 2021-2031F |
6.5 United Arab Emirates (UAE) Speech Analytics Market, By Organization Size |
6.5.1 Overview and Analysis |
6.5.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.5.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By SMEs, 2021-2031F |
6.6 United Arab Emirates (UAE) Speech Analytics Market, By Deployment Mode |
6.6.1 Overview and Analysis |
6.6.2 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.6.3 United Arab Emirates (UAE) Speech Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
7 United Arab Emirates (UAE) Speech Analytics Market Import-Export Trade Statistics |
7.1 United Arab Emirates (UAE) Speech Analytics Market Export to Major Countries |
7.2 United Arab Emirates (UAE) Speech Analytics Market Imports from Major Countries |
8 United Arab Emirates (UAE) Speech Analytics Market Key Performance Indicators |
9 United Arab Emirates (UAE) Speech Analytics Market - Opportunity Assessment |
9.1 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.4 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Business Function, 2021 & 2031F |
9.5 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.6 United Arab Emirates (UAE) Speech Analytics Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 United Arab Emirates (UAE) Speech Analytics Market - Competitive Landscape |
10.1 United Arab Emirates (UAE) Speech Analytics Market Revenue Share, By Companies, 2024 |
10.2 United Arab Emirates (UAE) Speech Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |