United States (US) Social Customer Relationship Management (CRM) Market (2025-2031) Outlook | Trends, Analysis, Forecast, Revenue, Companies, Growth, Industry, Share, Size & Value

Name: United States (US) Social Customer Relationship Management (CRM) Market (2025-2031) | Share & Size
Creator: 6Wresearch
License: https://www.6wresearch.com/privacy-policy

Market Forecast By Applications (Marketing, Sales, Customer support & service, Others), By Deployment Type (On Demand (SaaS and PaaS), On Premise, Hybrid), By Solutions (Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement), By Users (Small & Medium Businesses (SMB), Enterprises), By Verticals (Academia & Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Energy, Power and Utilities, Healthcare) And Competitive Landscape

Product Code: ETC4417742	Publication Date: Jul 2023	Updated Date: Aug 2025	Product Type: Report
Publisher: 6Wresearch	Author: Ravi Bhandari	No. of Pages: 85	No. of Figures: 45	No. of Tables: 25

Key Highlights of the Report:

United States (US) Social Customer Relationship Management (CRM) Market Outlook
Market Size of United States (US) Social Customer Relationship Management (CRM) Market, 2024
Forecast of United States (US) Social Customer Relationship Management (CRM) Market, 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Revenues & Volume for the Period 2021 - 2031
United States (US) Social Customer Relationship Management (CRM) Market Trend Evolution
United States (US) Social Customer Relationship Management (CRM) Market Drivers and Challenges
United States (US) Social Customer Relationship Management (CRM) Price Trends
United States (US) Social Customer Relationship Management (CRM) Porter's Five Forces
United States (US) Social Customer Relationship Management (CRM) Industry Life Cycle
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Applications for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Marketing for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Sales for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Customer support & service for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Others for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Deployment Type for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By On Demand (SaaS and PaaS) for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By On Premise for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Hybrid for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Solutions for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Monitoring for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Mapping for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Middleware for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Management for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Measurement for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Users for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Small & Medium Businesses (SMB) for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Enterprises for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Verticals for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Academia & Government for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Automotive, Transportation and Logistics for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By BFSI for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Consumer Goods and Retail for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Energy, Power and Utilities for the Period 2021 - 2031
Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Healthcare for the Period 2021 - 2031
United States (US) Social Customer Relationship Management (CRM) Import Export Trade Statistics
Market Opportunity Assessment By Applications
Market Opportunity Assessment By Deployment Type
Market Opportunity Assessment By Solutions
Market Opportunity Assessment By Users
Market Opportunity Assessment By Verticals
United States (US) Social Customer Relationship Management (CRM) Top Companies Market Share
United States (US) Social Customer Relationship Management (CRM) Competitive Benchmarking By Technical and Operational Parameters
United States (US) Social Customer Relationship Management (CRM) Company Profiles
United States (US) Social Customer Relationship Management (CRM) Key Strategic Recommendations

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1 Executive Summary

2 Introduction

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3 United States (US) Social Customer Relationship Management (CRM) Market Overview

3.1 United States (US) Country Macro Economic Indicators

3.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, 2021 & 2031F

3.3 United States (US) Social Customer Relationship Management (CRM) Market - Industry Life Cycle

3.4 United States (US) Social Customer Relationship Management (CRM) Market - Porter's Five Forces

3.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Applications, 2021 & 2031F

3.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Deployment Type, 2021 & 2031F

3.7 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Solutions, 2021 & 2031F

3.8 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Users, 2021 & 2031F

3.9 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Verticals, 2021 & 2031F

4 United States (US) Social Customer Relationship Management (CRM) Market Dynamics

4.1 Impact Analysis

4.2 Market Drivers

4.2.1 Increasing adoption of social media platforms for customer interactions

4.2.2 Growing focus on enhancing customer experience and engagement

4.2.3 Rise in demand for personalized and targeted marketing strategies

4.3 Market Restraints

4.3.1 Data privacy concerns and regulations impacting social CRM activities

4.3.2 Integration challenges with existing CRM systems

4.3.3 Lack of skilled professionals proficient in social CRM technologies

5 United States (US) Social Customer Relationship Management (CRM) Market Trends

6 United States (US) Social Customer Relationship Management (CRM) Market, By Types

6.1 United States (US) Social Customer Relationship Management (CRM) Market, By Applications

6.1.1 Overview and Analysis

6.1.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Applications, 2021 - 2031F

6.1.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Marketing, 2021 - 2031F

6.1.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Sales, 2021 - 2031F

6.1.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Customer support & service, 2021 - 2031F

6.1.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Others, 2021 - 2031F

6.2 United States (US) Social Customer Relationship Management (CRM) Market, By Deployment Type

6.2.1 Overview and Analysis

6.2.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By On Demand (SaaS and PaaS), 2021 - 2031F

6.2.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By On Premise, 2021 - 2031F

6.2.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Hybrid, 2021 - 2031F

6.3 United States (US) Social Customer Relationship Management (CRM) Market, By Solutions

6.3.1 Overview and Analysis

6.3.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Monitoring, 2021 - 2031F

6.3.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Mapping, 2021 - 2031F

6.3.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Middleware, 2021 - 2031F

6.3.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Management, 2021 - 2031F

6.3.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Measurement, 2021 - 2031F

6.4 United States (US) Social Customer Relationship Management (CRM) Market, By Users

6.4.1 Overview and Analysis

6.4.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Small & Medium Businesses (SMB), 2021 - 2031F

6.4.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Enterprises, 2021 - 2031F

6.5 United States (US) Social Customer Relationship Management (CRM) Market, By Verticals

6.5.1 Overview and Analysis

6.5.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Academia & Government, 2021 - 2031F

6.5.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Automotive, Transportation and Logistics, 2021 - 2031F

6.5.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By BFSI, 2021 - 2031F

6.5.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Consumer Goods and Retail, 2021 - 2031F

6.5.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Energy, Power and Utilities, 2021 - 2031F

6.5.7 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Healthcare, 2021 - 2031F

7 United States (US) Social Customer Relationship Management (CRM) Market Import-Export Trade Statistics

7.1 United States (US) Social Customer Relationship Management (CRM) Market Export to Major Countries

7.2 United States (US) Social Customer Relationship Management (CRM) Market Imports from Major Countries

8 United States (US) Social Customer Relationship Management (CRM) Market Key Performance Indicators

8.1 Customer engagement metrics (e.g., social media interactions, response rates)

8.2 Customer satisfaction scores related to social CRM initiatives

8.3 Social media sentiment analysis for brand perception tracking

8.4 Percentage of repeat customers acquired through social CRM efforts

8.5 Social media reach and influence metrics (e.g., followers, shares, mentions)

9 United States (US) Social Customer Relationship Management (CRM) Market - Opportunity Assessment

9.1 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Applications, 2021 & 2031F

9.2 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Deployment Type, 2021 & 2031F

9.3 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Solutions, 2021 & 2031F

9.4 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Users, 2021 & 2031F

9.5 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Verticals, 2021 & 2031F

10 United States (US) Social Customer Relationship Management (CRM) Market - Competitive Landscape

10.1 United States (US) Social Customer Relationship Management (CRM) Market Revenue Share, By Companies, 2024

10.2 United States (US) Social Customer Relationship Management (CRM) Market Competitive Benchmarking, By Operating and Technical Parameters

11 Company Profiles

12 Recommendations

13 Disclaimer

Africa Social Customer Relationship Management (CRM) Market

Asia Pacific Social Customer Relationship Management (CRM) Market

Denmark Social Customer Relationship Management (CRM) Market

Europe Social Customer Relationship Management (CRM) Market

Global Social Customer Relationship Management (CRM) Market

Latin America Social Customer Relationship Management (CRM) Market

Middle East Social Customer Relationship Management (CRM) Market

North America Social Customer Relationship Management (CRM) Market

Russia Social Customer Relationship Management (CRM) Market

Sao Tome and Principe Social Customer Relationship Management (CRM) Market

South Sudan Social Customer Relationship Management (CRM) Market

Export potential assessment - trade Analytics for 2030

Export potential enables firms to identify high-growth global markets with greater confidence by combining advanced trade intelligence with a structured quantitative methodology. The framework analyzes emerging demand trends and country-level import patterns while integrating macroeconomic and trade datasets such as GDP and population forecasts, bilateral import–export flows, tariff structures, elasticity differentials between developed and developing economies, geographic distance, and import demand projections. Using weighted trade values from 2020–2024 as the base period to project country-to-country export potential for 2030, these inputs are operationalized through calculated drivers such as gravity model parameters, tariff impact factors, and projected GDP per-capita growth. Through an analysis of hidden potentials, demand hotspots, and market conditions that are most favorable to success, this method enables firms to focus on target countries, maximize returns, and global expansion with data, backed by accuracy.

By factoring in the projected importer demand gap that is currently unmet and could be potential opportunity, it identifies the potential for the Exporter (Country) among 190 countries, against the general trade analysis, which identifies the biggest importer or exporter.

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