United States (US) Social Customer Relationship Management (CRM) Market (2025-2031) Outlook | Trends, Analysis, Forecast, Revenue, Companies, Growth, Industry, Share, Size & Value

Market Forecast By Applications (Marketing, Sales, Customer support & service, Others), By Deployment Type (On Demand (SaaS and PaaS), On Premise, Hybrid), By Solutions (Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement), By Users (Small & Medium Businesses (SMB), Enterprises), By Verticals (Academia & Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Energy, Power and Utilities, Healthcare) And Competitive Landscape
Product Code: ETC4417742 Publication Date: Jul 2023 Updated Date: Aug 2025 Product Type: Report
Publisher: 6Wresearch No. of Pages: 85 No. of Figures: 45 No. of Tables: 25

Key Highlights of the Report:

  • United States (US) Social Customer Relationship Management (CRM) Market Outlook
  • Market Size of United States (US) Social Customer Relationship Management (CRM) Market, 2024
  • Forecast of United States (US) Social Customer Relationship Management (CRM) Market, 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Revenues & Volume for the Period 2021 - 2031
  • United States (US) Social Customer Relationship Management (CRM) Market Trend Evolution
  • United States (US) Social Customer Relationship Management (CRM) Market Drivers and Challenges
  • United States (US) Social Customer Relationship Management (CRM) Price Trends
  • United States (US) Social Customer Relationship Management (CRM) Porter's Five Forces
  • United States (US) Social Customer Relationship Management (CRM) Industry Life Cycle
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Applications for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Marketing for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Sales for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Customer support & service for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Others for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Deployment Type for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By On Demand (SaaS and PaaS) for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By On Premise for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Hybrid for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Solutions for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Monitoring for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Mapping for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Middleware for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Management for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Social Measurement for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Users for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Small & Medium Businesses (SMB) for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Enterprises for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Verticals for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Academia & Government for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Automotive, Transportation and Logistics for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By BFSI for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Consumer Goods and Retail for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Energy, Power and Utilities for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume By Healthcare for the Period 2021 - 2031
  • United States (US) Social Customer Relationship Management (CRM) Import Export Trade Statistics
  • Market Opportunity Assessment By Applications
  • Market Opportunity Assessment By Deployment Type
  • Market Opportunity Assessment By Solutions
  • Market Opportunity Assessment By Users
  • Market Opportunity Assessment By Verticals
  • United States (US) Social Customer Relationship Management (CRM) Top Companies Market Share
  • United States (US) Social Customer Relationship Management (CRM) Competitive Benchmarking By Technical and Operational Parameters
  • United States (US) Social Customer Relationship Management (CRM) Company Profiles
  • United States (US) Social Customer Relationship Management (CRM) Key Strategic Recommendations

Frequently Asked Questions About the Market Study (FAQs):

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6Wresearch actively monitors the United States (US) Social Customer Relationship Management (CRM) Market and publishes its comprehensive annual report, highlighting emerging trends, growth drivers, revenue analysis, and forecast outlook. Our insights help businesses to make data-backed strategic decisions with ongoing market dynamics. Our analysts track relevent industries related to the United States (US) Social Customer Relationship Management (CRM) Market, allowing our clients with actionable intelligence and reliable forecasts tailored to emerging regional needs.
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1 Executive Summary

2 Introduction

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3 United States (US) Social Customer Relationship Management (CRM) Market Overview

3.1 United States (US) Country Macro Economic Indicators

3.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, 2021 & 2031F

3.3 United States (US) Social Customer Relationship Management (CRM) Market - Industry Life Cycle

3.4 United States (US) Social Customer Relationship Management (CRM) Market - Porter's Five Forces

3.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Applications, 2021 & 2031F

3.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Deployment Type, 2021 & 2031F

3.7 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Solutions, 2021 & 2031F

3.8 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Users, 2021 & 2031F

3.9 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume Share, By Verticals, 2021 & 2031F

4 United States (US) Social Customer Relationship Management (CRM) Market Dynamics

4.1 Impact Analysis

4.2 Market Drivers

4.2.1 Increasing adoption of social media platforms for customer interactions

4.2.2 Growing focus on enhancing customer experience and engagement

4.2.3 Rise in demand for personalized and targeted marketing strategies

4.3 Market Restraints

4.3.1 Data privacy concerns and regulations impacting social CRM activities

4.3.2 Integration challenges with existing CRM systems

4.3.3 Lack of skilled professionals proficient in social CRM technologies

5 United States (US) Social Customer Relationship Management (CRM) Market Trends

6 United States (US) Social Customer Relationship Management (CRM) Market, By Types

6.1 United States (US) Social Customer Relationship Management (CRM) Market, By Applications

6.1.1 Overview and Analysis

6.1.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Applications, 2021 - 2031F

6.1.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Marketing, 2021 - 2031F

6.1.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Sales, 2021 - 2031F

6.1.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Customer support & service, 2021 - 2031F

6.1.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Others, 2021 - 2031F

6.2 United States (US) Social Customer Relationship Management (CRM) Market, By Deployment Type

6.2.1 Overview and Analysis

6.2.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By On Demand (SaaS and PaaS), 2021 - 2031F

6.2.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By On Premise, 2021 - 2031F

6.2.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Hybrid, 2021 - 2031F

6.3 United States (US) Social Customer Relationship Management (CRM) Market, By Solutions

6.3.1 Overview and Analysis

6.3.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Monitoring, 2021 - 2031F

6.3.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Mapping, 2021 - 2031F

6.3.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Middleware, 2021 - 2031F

6.3.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Management, 2021 - 2031F

6.3.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Social Measurement, 2021 - 2031F

6.4 United States (US) Social Customer Relationship Management (CRM) Market, By Users

6.4.1 Overview and Analysis

6.4.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Small & Medium Businesses (SMB), 2021 - 2031F

6.4.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Enterprises, 2021 - 2031F

6.5 United States (US) Social Customer Relationship Management (CRM) Market, By Verticals

6.5.1 Overview and Analysis

6.5.2 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Academia & Government, 2021 - 2031F

6.5.3 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Automotive, Transportation and Logistics, 2021 - 2031F

6.5.4 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By BFSI, 2021 - 2031F

6.5.5 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Consumer Goods and Retail, 2021 - 2031F

6.5.6 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Energy, Power and Utilities, 2021 - 2031F

6.5.7 United States (US) Social Customer Relationship Management (CRM) Market Revenues & Volume, By Healthcare, 2021 - 2031F

7 United States (US) Social Customer Relationship Management (CRM) Market Import-Export Trade Statistics

7.1 United States (US) Social Customer Relationship Management (CRM) Market Export to Major Countries

7.2 United States (US) Social Customer Relationship Management (CRM) Market Imports from Major Countries

8 United States (US) Social Customer Relationship Management (CRM) Market Key Performance Indicators

8.1 Customer engagement metrics (e.g., social media interactions, response rates)

8.2 Customer satisfaction scores related to social CRM initiatives

8.3 Social media sentiment analysis for brand perception tracking

8.4 Percentage of repeat customers acquired through social CRM efforts

8.5 Social media reach and influence metrics (e.g., followers, shares, mentions)

9 United States (US) Social Customer Relationship Management (CRM) Market - Opportunity Assessment

9.1 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Applications, 2021 & 2031F

9.2 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Deployment Type, 2021 & 2031F

9.3 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Solutions, 2021 & 2031F

9.4 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Users, 2021 & 2031F

9.5 United States (US) Social Customer Relationship Management (CRM) Market Opportunity Assessment, By Verticals, 2021 & 2031F

10 United States (US) Social Customer Relationship Management (CRM) Market - Competitive Landscape

10.1 United States (US) Social Customer Relationship Management (CRM) Market Revenue Share, By Companies, 2024

10.2 United States (US) Social Customer Relationship Management (CRM) Market Competitive Benchmarking, By Operating and Technical Parameters

11 Company Profiles

12 Recommendations

13 Disclaimer

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