How Big Is the Business Process Outsourcing (Bpo) Market | Trends 2031

Q: How big was the BPO market in 2024?

The BPO market was valued at USD 277.8 billion in 2024.

Q: What is the projected size of the BPO market by 2031?

The business process outsourcing market is expected to reach USD 457 billion by 2031, growing at a CAGR of 7.1%.

Q: What is driving the growth of the BPO industry?

Cost efficiency, digital transformation, global workforce access, and focus on core business operations.

Q: Which services are most commonly outsourced?

Customer support, finance and accounting, HR, IT services, and data processing are among the top outsourced functions.

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6W monitors the market across 60+ countries Globally, publishing an annual market outlook report that analyses trends, key drivers, Size, Volume, Revenue, opportunities, and market segments. This report offers comprehensive insights, helping businesses understand market dynamics and make informed decisions.

Q: Do you also provide customisation in the market study?

Yes, we provide customisation as per your requirements. To learn more, feel free to contact us on sales@6wresearch.com

Code: MTA5446

Publication Date: Jul 2025

What is the of the Business Process Outsourcing (BPO) Market Size?

According to 6Wresearch internal database and industry insights, the Global Business Process Outsourcing Market was valued at USD 261.3 Billion in 2024 and is expected to reach USD 420.1 Billion by 2031, growing at a compound annual growth rate of 4.41% during the forecast period (2025-2031).

Due to cost optimization strategies, global workforce availability, and increasing demand for scalable and flexible service models across industries, the market is anticipated for the strong growth in the coming years.

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Key Growth Factors of the Business Process Outsourcing (BPO) Market

Rising demand for cost-effective business operations
Growth in IT infrastructure and cloud-based platforms
Access to skilled labour and 24/7 global service capabilities
Increased focus on core business functions by enterprises
Expansion of digital services, automation, and AI-based process management

Business Process Outsourcing (BPO) Market Trends

BPO market is undergoing for major transformation as the organizations are shifting towards more specialized services rather than traditional outsourcing. One major trend is the shift toward Knowledge Process Outsourcing (KPO) and Legal Process Outsourcing (LPO), where clients are seeking deeper expertise and domain knowledge. The automation and robotic process automation (RPA) is increasing to eliminate repetitive tasks and boost efficiency. Also, the hybrid outsourcing models, including nearshoring, are becoming more attractive to mitigate risks associated with global operations.

Emerging Developments in the Business Process Outsourcing (BPO) Market

Business process outsourcing market is being driven by the advanced technologies and evolving client expectations. Now, the artificial intelligence (AI) and machine learning are being embedded into BPO solutions to streamline processes, which are enhancing the decision-making, and reduce turnaround times. At other side, the rise of cloud-based platforms is noticed which is enabling real-time collaboration and flexible service delivery across borders. BPO providers are providing industry-specific solutions, particularly in sectors like healthcare, banking, and retail.