How Big is the Case Management Market | Demand, Segments & Outlook 2025

Q: How big is the case management market?

The case management market was estimated at USD 8.5 billion in 2024 and is projected to reach USD 18 billion by 2031.

Q: What is the growth rate of the case management market?

The case management market is expected to grow at a CAGR of 8.5% from 2025 to 2031.

Q: What are the main drivers for the market?

Major drivers include rising demand for workflow automation, compliance management, and efficient handling of complex and unstructured cases.

Q: Who are the leading players in the case management industry?

Leading companies include IBM, Salesforce, ServiceNow, Pegasystems, and Appian.

Q: How does 6W market outlook report help businesses in making decisions?

6W monitors the market across 60+ countries Globally, publishing an annual market outlook report that analyses trends, key drivers, Size, Volume, Revenue, opportunities, and market segments. This report offers comprehensive insights, helping businesses understand market dynamics and make informed decisions.

Q: Do you also provide customisation in the market study?

Yes, we provide customisation as per your requirements. To learn more, feel free to contact us on sales@6wresearch.com

Code: MTA5739

Publication Date: Jul 2025

What is the size of Case Managements Market?

According to 6Wresearch internal database and industry insights, the Global Case Management Market was estimated at USD 8.5 billion in 2024 and is projected to reach USD 18 billion by 2031, growing at a CAGR of 8.5% during the forecast period 2025â€“2031.

The market is expanding rapidly due to increased demand for workflow automation, digital transformation in enterprises, and the growing need for efficient and compliant case handling in sectors such as healthcare, legal, BFSI, and government.

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Key Growth Drivers of the Case Management Market

Growing adoption of cloud-based case management solutions
Increasing need for regulatory compliance and risk mitigation
Rising complexity in enterprise workflows and unstructured processes
Surge in demand across healthcare, legal, insurance, and government sectors
Advancements in AI and automation driving intelligent case handling

Case Management Market Trends

Case management market is evolving with rising focus on AI-driven solutions that enhance decision-making and automate routine case tasks. Organizations are implementing low-code and no-code platforms increasingly to customize case workflows and improve agility. Also, the cloud-native deployment is becoming the default choice, allowing better scalability, data access, and collaboration. This market is integrated with case management with CRM, ERP, and document management systems is also on the rise.

Emerging Developments in the Case Management Market

Case management market is experiencing a wave of innovation in the recent years, as the vendors increasingly integrating generative AI to enhance document summarization and provide deeper case insights. Further, the low-code platforms are enabling organizations to deploy solutions faster and customize workflows with greater agility. Real-time collaboration tools and interactive dashboards are improving visibility and communication among stakeholders. Efforts are made to strengthen the interoperability are allowing smoother integration across systems.