How big is the Hosted PBX Market | Global Size & Opportunities 2025

Q: What is the current size of the hosted PBX market?

The market was valued at USD 10.2 Billion in 2024 and is projected to reach USD 19.4 Billion by 2031.

Q: What is the growth rate of the hosted PBX market?

The market is expected to grow at a CAGR of 10.90% from 2025 to 2031.

Q: Which technologies are shaping this market?

AI, cloud computing, UCaaS, VoIP encryption, edge computing, and analytics.

Q: What is driving demand in the hosted PBX market?

Remote work trends, unified communications, and affordable, scalable voice solutions.

Q: Who are the top players in this market?

RingCentral, 8x8, Vonage, Dialpad, Microsoft, Cisco, and Comcast.

Q: How does 6W market outlook report help businesses in making decisions?

6W monitors the market across 60+ countries Globally, publishing an annual market outlook report that analyses trends, key drivers, Size, Volume, Revenue, opportunities, and market segments. This report offers comprehensive insights, helping businesses understand market dynamics and make informed decisions.

Q: Do you also provide customisation in the market study?

Yes, we provide customisation as per your requirements. To learn more, feel free to contact us on sales@6wresearch.com

Code: MTA6417

Publication Date: Jul 2025

How big is the Hosted PBX Market?

According to 6Wresearch internal database and industry insights, the Global Hosted PBX Market was valued at USD 10.2 Billion in 2024 and is expected to reach USD 19.4 Billion by 2031, growing at a compound annual growth rate of 10.90% during the forecast period (2025-2031).

The market growth is driven by cloud adoption, demand for remote communication tools, scalability benefits, and cost-effective voice solutions for enterprises.

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Key Growth Drivers of the Hosted PBX Market

Rising demand for cloud-based communication platforms
Surge in remote and hybrid work models
Reduced upfront infrastructure and maintenance cost
Unified communications across global offices
Scalability and easy integration with CRM, ERP, and other tools

Hosted PBX Market Trends

The hosted PBX market is witnessing increasing adoption of UCaaS (Unified Communications as a Service), allowing seamless integration of voice, video, messaging, and collaboration tools. AI-powered voice assistants, advanced analytics, and mobile PBX apps are becoming standard. Businesses are shifting from legacy systems to hosted PBX for enhanced flexibility, scalability, and global connectivity. Integration with CRM and helpdesk software is also streamlining customer service operations.

Emerging Developments in the Hosted PBX Market

The vendors are busy coming up with AI-based voice routing, sentiment analysis, and real-time transcription to streamline communication processes. Edge computing is being applied to diminish latency, and make calls sound better. Hosted PBX systems are also installing cyber security, to secure VoIP traffic as well. When it comes to the low-code/no-code dashboards, the providers are targeting businesses that need to set up the workflow without significant technical knowledge. In the co-working and small to medium-sized enterprises, there is an increase in the use of multi-tenant PBX settings.