Product Code: ETC4408197 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | Author: Shubham Padhi | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 |
Ghana IT Service Management (ITSM) landscape is evolving with the adoption of cloud-based ITSM solutions. These platforms enable organizations to streamline service delivery, automate processes, and improve IT governance and compliance. Cloud ITSM solutions offer features such as incident management, change management, and asset tracking, empowering IT teams to deliver efficient and reliable services to end-users.
In Ghana, the cloud ITSM (IT service management) market is driven by the need for efficient IT operations, service delivery, and customer support. Factors such as remote work, digital transformation, and demand for ITIL-based processes drive market growth.
Challenges in the cloud IT service management (ITSM) market in Ghana include organizational resistance to IT process automation and change management. Moreover, compatibility issues with existing ITSM tools and data migration challenges impact market adoption and effectiveness.
Government interventions in the cloud ITSM (IT Service Management) market may aim to promote digital transformation, IT governance, and service delivery excellence. Policies might include regulations and standards for cloud ITSM platforms, service level agreements, and performance metrics to ensure service quality, compliance with regulatory requirements, and business alignment. Additionally, the government may support investments in IT infrastructure, talent development, and industry collaboration to enhance IT service capabilities and customer satisfaction. Capacity-building programs for IT professionals, service managers, and regulatory authorities on cloud ITSM tools, service delivery best practices, and industry standards may also be promoted to enhance industry capabilities and foster digital innovation.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Ghana Cloud ITSM Market Overview |
3.1 Ghana Country Macro Economic Indicators |
3.2 Ghana Cloud ITSM Market Revenues & Volume, 2021 & 2031F |
3.3 Ghana Cloud ITSM Market - Industry Life Cycle |
3.4 Ghana Cloud ITSM Market - Porter's Five Forces |
3.5 Ghana Cloud ITSM Market Revenues & Volume Share, By Components , 2021 & 2031F |
3.6 Ghana Cloud ITSM Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Ghana Cloud ITSM Market Revenues & Volume Share, By Solutions, 2021 & 2031F |
3.8 Ghana Cloud ITSM Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
4 Ghana Cloud ITSM Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing adoption of cloud services in Ghana |
4.2.2 Growing awareness among businesses about the benefits of ITSM solutions |
4.2.3 Government initiatives to promote digitization and technology adoption in Ghana |
4.3 Market Restraints |
4.3.1 Limited internet infrastructure and connectivity issues in certain regions of Ghana |
4.3.2 Concerns regarding data security and privacy in cloud-based ITSM solutions |
5 Ghana Cloud ITSM Market Trends |
6 Ghana Cloud ITSM Market, By Types |
6.1 Ghana Cloud ITSM Market, By Components |
6.1.1 Overview and Analysis |
6.1.2 Ghana Cloud ITSM Market Revenues & Volume, By Components , 2021-2031F |
6.1.3 Ghana Cloud ITSM Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Ghana Cloud ITSM Market Revenues & Volume, By Services, 2021-2031F |
6.2 Ghana Cloud ITSM Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Ghana Cloud ITSM Market Revenues & Volume, By Banking, Financial Services, and Insurance (BFSI), 2021-2031F |
6.2.3 Ghana Cloud ITSM Market Revenues & Volume, By Telecommunications, 2021-2031F |
6.2.4 Ghana Cloud ITSM Market Revenues & Volume, By IT and ITeS, 2021-2031F |
6.2.5 Ghana Cloud ITSM Market Revenues & Volume, By Government and Public Sector, 2021-2031F |
6.2.6 Ghana Cloud ITSM Market Revenues & Volume, By Retail and Consumer Goods, 2021-2031F |
6.2.7 Ghana Cloud ITSM Market Revenues & Volume, By Manufacturing, 2021-2031F |
6.2.8 Ghana Cloud ITSM Market Revenues & Volume, By Media and Entertainment, 2021-2031F |
6.2.9 Ghana Cloud ITSM Market Revenues & Volume, By Media and Entertainment, 2021-2031F |
6.3 Ghana Cloud ITSM Market, By Solutions |
6.3.1 Overview and Analysis |
6.3.2 Ghana Cloud ITSM Market Revenues & Volume, By Service portfolio management, 2021-2031F |
6.3.3 Ghana Cloud ITSM Market Revenues & Volume, By Configuration and change management, 2021-2031F |
6.3.4 Ghana Cloud ITSM Market Revenues & Volume, By Service desk software, 2021-2031F |
6.3.5 Ghana Cloud ITSM Market Revenues & Volume, By Operations and performance management, 2021-2031F |
6.3.6 Ghana Cloud ITSM Market Revenues & Volume, By Dashboard, reporting, and analytics, 2021-2031F |
6.4 Ghana Cloud ITSM Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Ghana Cloud ITSM Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 Ghana Cloud ITSM Market Revenues & Volume, By Small and Medium-sized Enterprises (SMEs), 2021-2031F |
7 Ghana Cloud ITSM Market Import-Export Trade Statistics |
7.1 Ghana Cloud ITSM Market Export to Major Countries |
7.2 Ghana Cloud ITSM Market Imports from Major Countries |
8 Ghana Cloud ITSM Market Key Performance Indicators |
8.1 Percentage increase in the number of businesses adopting cloud ITSM solutions in Ghana |
8.2 Average response time for resolving IT issues using cloud ITSM solutions |
8.3 Number of government projects integrating cloud ITSM solutions for service delivery and efficiency |
9 Ghana Cloud ITSM Market - Opportunity Assessment |
9.1 Ghana Cloud ITSM Market Opportunity Assessment, By Components , 2021 & 2031F |
9.2 Ghana Cloud ITSM Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Ghana Cloud ITSM Market Opportunity Assessment, By Solutions, 2021 & 2031F |
9.4 Ghana Cloud ITSM Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
10 Ghana Cloud ITSM Market - Competitive Landscape |
10.1 Ghana Cloud ITSM Market Revenue Share, By Companies, 2024 |
10.2 Ghana Cloud ITSM Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |