Product Code: ETC4408199 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | Author: Shubham Padhi | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 |
The Cloud IT Service Management (ITSM) Market in Kazakhstan is witnessing steady growth as organizations prioritize IT service delivery and support in the digital age. Cloud ITSM solutions enable businesses to automate and streamline IT processes, improve service quality, and enhance user experience. These solutions offer features such as incident management, change management, asset management, and self-service portals, empowering IT teams to efficiently manage and support IT infrastructure and services. With the increasing complexity of IT environments and the growing demand for ITIL (Information Technology Infrastructure Library) best practices, there is a rising adoption of cloud ITSM solutions among enterprises of all sizes.
The demand for efficient IT service management solutions is on the rise in Kazakhstan as organizations seek to optimize their IT operations and enhance service delivery. Cloud-based ITSM platforms offer scalability, automation, and self-service capabilities, enabling organizations to streamline processes and improve user satisfaction. Factors such as the adoption of DevOps practices, the need for faster problem resolution, and the rise of remote work are driving market growth.
Service management integration and automation are primary challenges in the cloud ITSM market. Streamlining IT service delivery, incident resolution, and change management processes across hybrid and multi-cloud environments require comprehensive ITSM solutions capable of integrating with diverse cloud platforms, tools, and workflows.
The government promotes the use of cloud-based IT Service Management (ITSM) solutions to improve IT operations and service delivery. Policies include funding for digital transformation projects and support for the adoption of best practices in ITSM.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Kazakhstan Cloud ITSM Market Overview |
3.1 Kazakhstan Country Macro Economic Indicators |
3.2 Kazakhstan Cloud ITSM Market Revenues & Volume, 2021 & 2031F |
3.3 Kazakhstan Cloud ITSM Market - Industry Life Cycle |
3.4 Kazakhstan Cloud ITSM Market - Porter's Five Forces |
3.5 Kazakhstan Cloud ITSM Market Revenues & Volume Share, By Components , 2021 & 2031F |
3.6 Kazakhstan Cloud ITSM Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Kazakhstan Cloud ITSM Market Revenues & Volume Share, By Solutions, 2021 & 2031F |
3.8 Kazakhstan Cloud ITSM Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
4 Kazakhstan Cloud ITSM Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing adoption of cloud-based solutions in Kazakhstan |
4.2.2 Growing demand for IT service management solutions in the region |
4.2.3 Emphasis on digital transformation by businesses in Kazakhstan |
4.3 Market Restraints |
4.3.1 Lack of awareness and understanding of cloud ITSM solutions among businesses |
4.3.2 Data security and privacy concerns in adopting cloud ITSM solutions |
4.3.3 Limited IT infrastructure and connectivity challenges in certain regions of Kazakhstan |
5 Kazakhstan Cloud ITSM Market Trends |
6 Kazakhstan Cloud ITSM Market, By Types |
6.1 Kazakhstan Cloud ITSM Market, By Components |
6.1.1 Overview and Analysis |
6.1.2 Kazakhstan Cloud ITSM Market Revenues & Volume, By Components , 2021-2031F |
6.1.3 Kazakhstan Cloud ITSM Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Kazakhstan Cloud ITSM Market Revenues & Volume, By Services, 2021-2031F |
6.2 Kazakhstan Cloud ITSM Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Kazakhstan Cloud ITSM Market Revenues & Volume, By Banking, Financial Services, and Insurance (BFSI), 2021-2031F |
6.2.3 Kazakhstan Cloud ITSM Market Revenues & Volume, By Telecommunications, 2021-2031F |
6.2.4 Kazakhstan Cloud ITSM Market Revenues & Volume, By IT and ITeS, 2021-2031F |
6.2.5 Kazakhstan Cloud ITSM Market Revenues & Volume, By Government and Public Sector, 2021-2031F |
6.2.6 Kazakhstan Cloud ITSM Market Revenues & Volume, By Retail and Consumer Goods, 2021-2031F |
6.2.7 Kazakhstan Cloud ITSM Market Revenues & Volume, By Manufacturing, 2021-2031F |
6.2.8 Kazakhstan Cloud ITSM Market Revenues & Volume, By Media and Entertainment, 2021-2031F |
6.2.9 Kazakhstan Cloud ITSM Market Revenues & Volume, By Media and Entertainment, 2021-2031F |
6.3 Kazakhstan Cloud ITSM Market, By Solutions |
6.3.1 Overview and Analysis |
6.3.2 Kazakhstan Cloud ITSM Market Revenues & Volume, By Service portfolio management, 2021-2031F |
6.3.3 Kazakhstan Cloud ITSM Market Revenues & Volume, By Configuration and change management, 2021-2031F |
6.3.4 Kazakhstan Cloud ITSM Market Revenues & Volume, By Service desk software, 2021-2031F |
6.3.5 Kazakhstan Cloud ITSM Market Revenues & Volume, By Operations and performance management, 2021-2031F |
6.3.6 Kazakhstan Cloud ITSM Market Revenues & Volume, By Dashboard, reporting, and analytics, 2021-2031F |
6.4 Kazakhstan Cloud ITSM Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Kazakhstan Cloud ITSM Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 Kazakhstan Cloud ITSM Market Revenues & Volume, By Small and Medium-sized Enterprises (SMEs), 2021-2031F |
7 Kazakhstan Cloud ITSM Market Import-Export Trade Statistics |
7.1 Kazakhstan Cloud ITSM Market Export to Major Countries |
7.2 Kazakhstan Cloud ITSM Market Imports from Major Countries |
8 Kazakhstan Cloud ITSM Market Key Performance Indicators |
8.1 Average response time for resolving IT service requests |
8.2 Percentage increase in the number of companies adopting cloud ITSM solutions |
8.3 Rate of customer satisfaction with IT service delivery |
8.4 Number of IT incidents resolved within SLA |
8.5 Percentage reduction in IT service downtime |
9 Kazakhstan Cloud ITSM Market - Opportunity Assessment |
9.1 Kazakhstan Cloud ITSM Market Opportunity Assessment, By Components , 2021 & 2031F |
9.2 Kazakhstan Cloud ITSM Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Kazakhstan Cloud ITSM Market Opportunity Assessment, By Solutions, 2021 & 2031F |
9.4 Kazakhstan Cloud ITSM Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
10 Kazakhstan Cloud ITSM Market - Competitive Landscape |
10.1 Kazakhstan Cloud ITSM Market Revenue Share, By Companies, 2024 |
10.2 Kazakhstan Cloud ITSM Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |