Product Code: ETC5458113 | Publication Date: Nov 2023 | Updated Date: Aug 2025 | Product Type: Market Research Report | |
Publisher: 6Wresearch | Author: Bhawna Singh | No. of Pages: 60 | No. of Figures: 30 | No. of Tables: 5 |
In the era of digital transformation, businesses are increasingly turning to voice analytics solutions to gain valuable insights from customer interactions. In New Zealand, this market encompasses software and technologies that analyze spoken language to extract meaningful data, enabling organizations to enhance customer experiences, optimize operations, and drive business growth.
The increasing adoption of AI and machine learning technologies for analyzing customer interactions and improving business processes is driving the growth of the voice analytics market in New Zealand. Businesses are leveraging voice analytics solutions to gain valuable insights from customer calls, enhance customer service, and optimize operational efficiency.
Challenges in the New Zealand Voice Analytics market may revolve around data privacy concerns and the need for sophisticated algorithms to derive meaningful insights from voice data.
Government regulations related to data privacy and telecommunications impact the Voice Analytics market in New Zealand. Policies ensure that voice analytics solutions comply with privacy laws while providing valuable insights for businesses and organizations.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 New Zealand Voice Analytics Market Overview |
3.1 New Zealand Country Macro Economic Indicators |
3.2 New Zealand Voice Analytics Market Revenues & Volume, 2021 & 2031F |
3.3 New Zealand Voice Analytics Market - Industry Life Cycle |
3.4 New Zealand Voice Analytics Market - Porter's Five Forces |
3.5 New Zealand Voice Analytics Market Revenues & Volume Share, By Component , 2021 & 2031F |
3.6 New Zealand Voice Analytics Market Revenues & Volume Share, By Application , 2021 & 2031F |
3.7 New Zealand Voice Analytics Market Revenues & Volume Share, By Deployment Model, 2021 & 2031F |
3.8 New Zealand Voice Analytics Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
3.9 New Zealand Voice Analytics Market Revenues & Volume Share, By Vertical, 2021 & 2031F |
4 New Zealand Voice Analytics Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing adoption of AI and machine learning technologies in business processes |
4.2.2 Growing demand for real-time customer insights and analytics |
4.2.3 Rising focus on enhancing customer experience through voice analytics solutions |
4.3 Market Restraints |
4.3.1 Concerns regarding data privacy and security |
4.3.2 Lack of skilled professionals in the field of voice analytics |
4.3.3 High initial investment and ongoing maintenance costs of voice analytics solutions |
5 New Zealand Voice Analytics Market Trends |
6 New Zealand Voice Analytics Market Segmentations |
6.1 New Zealand Voice Analytics Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 New Zealand Voice Analytics Market Revenues & Volume, By Solution , 2021-2031F |
6.1.3 New Zealand Voice Analytics Market Revenues & Volume, By Services, 2021-2031F |
6.2 New Zealand Voice Analytics Market, By Application |
6.2.1 Overview and Analysis |
6.2.2 New Zealand Voice Analytics Market Revenues & Volume, By Sentiment Analysis, 2021-2031F |
6.2.3 New Zealand Voice Analytics Market Revenues & Volume, By Sales and Marketing Management, 2021-2031F |
6.2.4 New Zealand Voice Analytics Market Revenues & Volume, By Risk and Fraud Detection, 2021-2031F |
6.2.5 New Zealand Voice Analytics Market Revenues & Volume, By Call Monitoring, 2021-2031F |
6.2.6 New Zealand Voice Analytics Market Revenues & Volume, By Others (Reporting and Workforce Management), 2021-2031F |
6.3 New Zealand Voice Analytics Market, By Deployment Model |
6.3.1 Overview and Analysis |
6.3.2 New Zealand Voice Analytics Market Revenues & Volume, By On-premises, 2021-2031F |
6.3.3 New Zealand Voice Analytics Market Revenues & Volume, By Cloud, 2021-2031F |
6.4 New Zealand Voice Analytics Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 New Zealand Voice Analytics Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 New Zealand Voice Analytics Market Revenues & Volume, By Small and Medium-Sized Enterprises (SMEs), 2021-2031F |
6.5 New Zealand Voice Analytics Market, By Vertical |
6.5.1 Overview and Analysis |
6.5.2 New Zealand Voice Analytics Market Revenues & Volume, By BFSI, 2021-2031F |
6.5.3 New Zealand Voice Analytics Market Revenues & Volume, By Retail and eCommerce, 2021-2031F |
6.5.4 New Zealand Voice Analytics Market Revenues & Volume, By Healthcare, 2021-2031F |
6.5.5 New Zealand Voice Analytics Market Revenues & Volume, By Telecommunication, 2021-2031F |
6.5.6 New Zealand Voice Analytics Market Revenues & Volume, By Government and Defense, 2021-2031F |
6.5.7 New Zealand Voice Analytics Market Revenues & Volume, By Others, 2021-2031F |
7 New Zealand Voice Analytics Market Import-Export Trade Statistics |
7.1 New Zealand Voice Analytics Market Export to Major Countries |
7.2 New Zealand Voice Analytics Market Imports from Major Countries |
8 New Zealand Voice Analytics Market Key Performance Indicators |
8.1 Customer retention rate improvement through voice analytics insights |
8.2 Increase in customer satisfaction scores after implementing voice analytics |
8.3 Reduction in average handling time for customer service interactions due to voice analytics integration |
9 New Zealand Voice Analytics Market - Opportunity Assessment |
9.1 New Zealand Voice Analytics Market Opportunity Assessment, By Component , 2021 & 2031F |
9.2 New Zealand Voice Analytics Market Opportunity Assessment, By Application , 2021 & 2031F |
9.3 New Zealand Voice Analytics Market Opportunity Assessment, By Deployment Model, 2021 & 2031F |
9.4 New Zealand Voice Analytics Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
9.5 New Zealand Voice Analytics Market Opportunity Assessment, By Vertical, 2021 & 2031F |
10 New Zealand Voice Analytics Market - Competitive Landscape |
10.1 New Zealand Voice Analytics Market Revenue Share, By Companies, 2024 |
10.2 New Zealand Voice Analytics Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations | 13 Disclaimer |