| Product Code: ETC5426486 | Publication Date: Nov 2023 | Updated Date: Oct 2025 | Product Type: Market Research Report | |
| Publisher: 6Wresearch | Author: Ravi Bhandari | No. of Pages: 60 | No. of Figures: 30 | No. of Tables: 5 |
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Overview |
3.1 Sudan Country Macro Economic Indicators |
3.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, 2021 & 2031F |
3.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Industry Life Cycle |
3.4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Porter's Five Forces |
3.5 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Product Type, 2021 & 2031F |
3.6 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Provider Type, 2021 & 2031F |
3.7 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By Channel, 2021 & 2031F |
3.8 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume Share, By End User, 2021 & 2031F |
4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Growing demand for improved customer experience in the telecom sector in Sudan |
4.2.2 Increasing competition among telecom companies to differentiate themselves through service quality management |
4.2.3 Adoption of advanced technologies such as AI and analytics to enhance customer experience |
4.3 Market Restraints |
4.3.1 Limited investment in infrastructure for service quality management by telecom operators |
4.3.2 Regulatory challenges impacting the implementation of customer experience management strategies |
4.3.3 Economic instability affecting the overall telecom industry in Sudan |
5 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Trends |
6 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Segmentations |
6.1 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Product Type |
6.1.1 Overview and Analysis |
6.1.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By EFM, 2021-2031F |
6.1.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Web Analytics, 2021-2031F |
6.1.4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Text Analytics, 2021-2031F |
6.1.5 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Speech Analytics, 2021-2031F |
6.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Provider Type |
6.2.1 Overview and Analysis |
6.2.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By ISP, 2021-2031F |
6.2.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By TSP, 2021-2031F |
6.2.4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By MSP, 2021-2031F |
6.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By Channel |
6.3.1 Overview and Analysis |
6.3.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Company website, 2021-2031F |
6.3.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Branch/store, 2021-2031F |
6.3.4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Web, 2021-2031F |
6.3.5 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Call center, 2021-2031F |
6.3.6 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Mobile, 2021-2031F |
6.3.7 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Social media, 2021-2031F |
6.4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market, By End User |
6.4.1 Overview and Analysis |
6.4.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Small and Medium Businesses (SMBs), 2021-2031F |
6.4.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenues & Volume, By Enterprises, 2021-2031F |
7 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Import-Export Trade Statistics |
7.1 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Export to Major Countries |
7.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Imports from Major Countries |
8 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Key Performance Indicators |
8.1 Customer satisfaction scores and feedback on service quality and customer experience |
8.2 Net Promoter Score (NPS) indicating customer loyalty and advocacy |
8.3 Average response time for addressing customer queries and issues |
8.4 Rate of service request resolutions within a defined timeframe |
8.5 Usage metrics for self-service platforms and customer support channels |
9 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Opportunity Assessment |
9.1 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Product Type, 2021 & 2031F |
9.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Provider Type, 2021 & 2031F |
9.3 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By Channel, 2021 & 2031F |
9.4 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Opportunity Assessment, By End User, 2021 & 2031F |
10 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market - Competitive Landscape |
10.1 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Revenue Share, By Companies, 2024 |
10.2 Sudan Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations | 13 Disclaimer |
Export potential enables firms to identify high-growth global markets with greater confidence by combining advanced trade intelligence with a structured quantitative methodology. The framework analyzes emerging demand trends and country-level import patterns while integrating macroeconomic and trade datasets such as GDP and population forecasts, bilateral import–export flows, tariff structures, elasticity differentials between developed and developing economies, geographic distance, and import demand projections. Using weighted trade values from 2020–2024 as the base period to project country-to-country export potential for 2030, these inputs are operationalized through calculated drivers such as gravity model parameters, tariff impact factors, and projected GDP per-capita growth. Through an analysis of hidden potentials, demand hotspots, and market conditions that are most favorable to success, this method enables firms to focus on target countries, maximize returns, and global expansion with data, backed by accuracy.
By factoring in the projected importer demand gap that is currently unmet and could be potential opportunity, it identifies the potential for the Exporter (Country) among 190 countries, against the general trade analysis, which identifies the biggest importer or exporter.
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