United States (US) CRM Market (2025-2031) | Outlook, Analysis, Value, Competitive Landscape, Segmentation, Share, Forecast, Trends, Growth, Industry, Companies, Size & Revenue

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3.1 United States (US) Country Macro Economic Indicators

3.2 United States (US) CRM Market Revenues & Volume, 2021 & 2031F

3.3 United States (US) CRM Market - Industry Life Cycle

3.4 United States (US) CRM Market - Porter's Five Forces

3.5 United States (US) CRM Market Revenues & Volume Share, By Organization Size, 2021 & 2031F

3.6 United States (US) CRM Market Revenues & Volume Share, By Deployment Size, 2021 & 2031F

3.7 United States (US) CRM Market Revenues & Volume Share, By End-user Vertical, 2021 & 2031F

4.1 Impact Analysis

4.2 Market Drivers

4.2.1 Increasing focus on customer relationship management (CRM) to enhance customer experience and retention.

4.2.2 Growing adoption of cloud-based CRM solutions for scalability and cost-efficiency.

4.2.3 Integration of artificial intelligence (AI) and machine learning (ML) technologies in CRM systems for improved data analysis and customer insights.

4.3 Market Restraints

4.3.1 Data privacy concerns and regulations impacting CRM data collection and usage.

4.3.2 High implementation and customization costs for advanced CRM solutions.

4.3.3 Resistance to change within organizations and lack of employee training on CRM systems.

6.1 United States (US) CRM Market, By Organization Size

6.1.1 Overview and Analysis

6.1.2 United States (US) CRM Market Revenues & Volume, By Organization Size, 2021- 2031F

6.1.3 United States (US) CRM Market Revenues & Volume, By Small and Medium, 2021- 2031F

6.1.4 United States (US) CRM Market Revenues & Volume, By Large Scale, 2021- 2031F

6.2 United States (US) CRM Market, By Deployment Size

6.2.1 Overview and Analysis

6.2.2 United States (US) CRM Market Revenues & Volume, By Cloud, 2021- 2031F

6.2.3 United States (US) CRM Market Revenues & Volume, By On-premise, 2021- 2031F

6.2.4 United States (US) CRM Market Revenues & Volume, By Hybrid, 2021- 2031F

6.3 United States (US) CRM Market, By End-user Vertical

6.3.1 Overview and Analysis

6.3.2 United States (US) CRM Market Revenues & Volume, By Services, 2021- 2031F

6.3.3 United States (US) CRM Market Revenues & Volume, By Manufacturing, 2021- 2031F

6.3.4 United States (US) CRM Market Revenues & Volume, By BFSI, 2021- 2031F

6.3.5 United States (US) CRM Market Revenues & Volume, By Retail and Logistics, 2021- 2031F

6.3.6 United States (US) CRM Market Revenues & Volume, By Government, 2021- 2031F

6.3.7 United States (US) CRM Market Revenues & Volume, By Others, 2021- 2031F

7.1 United States (US) CRM Market Export to Major Countries

7.2 United States (US) CRM Market Imports from Major Countries

8.1 Customer retention rate: Measure of the percentage of customers retained over a specific period, indicating the effectiveness of CRM strategies in retaining customers.

8.2 Customer satisfaction score (CSAT): Assessment of customer satisfaction levels with CRM interactions and services, influencing customer loyalty and repeat business.

8.3 Average response time to customer queries: Reflects the efficiency of CRM systems in addressing customer inquiries and issues promptly, impacting customer satisfaction and retention.

8.4 CRM user adoption rate: Percentage of employees effectively using CRM systems, indicating successful implementation and integration within the organization.

8.5 Customer lifetime value (CLV): Estimation of the total revenue a business can expect from a customer throughout their relationship, influenced by CRM strategies and customer engagement.

9.1 United States (US) CRM Market Opportunity Assessment, By Organization Size, 2021 & 2031F

9.2 United States (US) CRM Market Opportunity Assessment, By Deployment Size, 2021 & 2031F

9.3 United States (US) CRM Market Opportunity Assessment, By End-user Vertical, 2021 & 2031F

10.1 United States (US) CRM Market Revenue Share, By Companies, 2024

10.2 United States (US) CRM Market Competitive Benchmarking, By Operating and Technical Parameters