| Product Code: ETC10080229 | Publication Date: Sep 2024 | Updated Date: Aug 2025 | Product Type: Market Research Report | |
| Publisher: 6Wresearch | Author: Bhawna Singh | No. of Pages: 75 | No. of Figures: 35 | No. of Tables: 20 | 
The Vietnam online food delivery services market is experiencing rapid growth driven by increasing internet penetration, rising smartphone usage, and changing consumer lifestyles. Key players such as GrabFood, GoFood, and Now.vn dominate the market, offering a wide range of food options and convenient delivery services. The market is highly competitive, with companies investing in technology, marketing, and partnerships to enhance their service offerings and expand their customer base. Factors such as urbanization, busy schedules, and a growing middle-class population are fueling the demand for online food delivery services in Vietnam. As a result, the market is projected to continue its upward trajectory, presenting opportunities for new entrants and existing players to innovate and capture a larger share of this dynamic and evolving sector.
The Vietnam online food delivery services market is witnessing rapid growth driven by increasing internet penetration, changing consumer lifestyles, and the convenience of ordering food online. Key trends include the rise of cloud kitchens to cater to the growing demand for diverse cuisines, the adoption of technology such as AI and data analytics to enhance customer experience, and partnerships between food delivery platforms and restaurants to expand their reach. Opportunities lie in targeting underserved regions outside major cities, offering healthier and more sustainable food options to meet evolving consumer preferences, and leveraging social media and digital marketing for customer acquisition. With the market projected to continue growing, there is immense potential for players to innovate and capture a larger share of the online food delivery services sector in Vietnam.
In the Vietnam Online Food Delivery Services Market, challenges include intense competition among a growing number of players, leading to pricing pressures and the need for constant innovation to stay ahead. Additionally, logistics infrastructure issues in certain regions can impact timely deliveries and customer satisfaction. Ensuring food safety and quality standards while handling a high volume of orders is another key challenge faced by online food delivery services in Vietnam. Building and maintaining a strong brand reputation in a crowded marketplace and managing relationships with restaurant partners to ensure a wide range of choices for customers are also significant hurdles. Lastly, regulatory complexities and compliance requirements add another layer of challenge for companies operating in this rapidly evolving market.
The Vietnam Online Food Delivery Services Market is primarily driven by the growing internet penetration and smartphone usage in the country, which has led to an increase in the convenience and accessibility of ordering food online. Changing consumer lifestyles, urbanization, and a rising young population with busy schedules are also key drivers, as they seek quick and hassle-free meal solutions. Additionally, the COVID-19 pandemic has further accelerated the adoption of online food delivery services as people prioritize safety and convenience. The presence of a wide variety of local and international food options, coupled with aggressive marketing strategies and discounts offered by online food delivery platforms, are fueling the market`s growth and attracting a larger customer base.
The Vietnamese government has implemented various policies to regulate the online food delivery services market. These policies include guidelines on food safety and hygiene standards to ensure that food delivery platforms and restaurants adhere to strict regulations. The government has also focused on promoting fair competition in the market by enforcing antitrust laws and regulations to prevent monopolistic practices. Additionally, there are regulations in place to protect consumer rights, such as requiring transparent pricing and clear information on food origins. The government has also encouraged the adoption of digital technologies in the food delivery sector to enhance efficiency and service quality, while also promoting sustainable practices to reduce environmental impact. Overall, the government`s policies aim to create a conducive and competitive environment for online food delivery services in Vietnam.
The Vietnam online food delivery services market is poised for significant growth in the coming years, driven by increasing internet penetration, rising disposable incomes, and changing consumer preferences. With the younger generation embracing digital platforms for convenience and variety, the demand for online food delivery services is expected to soar. Key players in the market are likely to continue expanding their offerings, enhancing technology capabilities, and investing in marketing strategies to capture a larger share of this rapidly growing market. Additionally, the COVID-19 pandemic has accelerated the adoption of online food delivery services, creating new opportunities for market expansion. Overall, the future outlook for the Vietnam online food delivery services market appears promising, with strong potential for continued growth and innovation.
1 Executive Summary  | 
2 Introduction  | 
2.1 Key Highlights of the Report  | 
2.2 Report Description  | 
2.3 Market Scope & Segmentation  | 
2.4 Research Methodology  | 
2.5 Assumptions  | 
3 Vietnam Online Food Delivery Services Market Overview  | 
3.1 Vietnam Country Macro Economic Indicators  | 
3.2 Vietnam Online Food Delivery Services Market Revenues & Volume, 2021 & 2031F  | 
3.3 Vietnam Online Food Delivery Services Market - Industry Life Cycle  | 
3.4 Vietnam Online Food Delivery Services Market - Porter's Five Forces  | 
3.5 Vietnam Online Food Delivery Services Market Revenues & Volume Share, By Type, 2021 & 2031F  | 
3.6 Vietnam Online Food Delivery Services Market Revenues & Volume Share, By Channel Type, 2021 & 2031F  | 
3.7 Vietnam Online Food Delivery Services Market Revenues & Volume Share, By Payment Method, 2021 & 2031F  | 
4 Vietnam Online Food Delivery Services Market Dynamics  | 
4.1 Impact Analysis  | 
4.2 Market Drivers  | 
4.2.1 Increasing internet penetration rates in Vietnam  | 
4.2.2 Growing urbanization and changing lifestyles leading to higher demand for convenience  | 
4.2.3 Rising disposable incomes driving consumer spending on food delivery services  | 
4.3 Market Restraints  | 
4.3.1 Intense competition among online food delivery service providers  | 
4.3.2 Infrastructure challenges and traffic congestion impacting delivery times  | 
4.3.3 Regulatory hurdles and compliance requirements affecting market operations  | 
5 Vietnam Online Food Delivery Services Market Trends  | 
6 Vietnam Online Food Delivery Services Market, By Types  | 
6.1 Vietnam Online Food Delivery Services Market, By Type  | 
6.1.1 Overview and Analysis  | 
6.1.2 Vietnam Online Food Delivery Services Market Revenues & Volume, By Type, 2021- 2031F  | 
6.1.3 Vietnam Online Food Delivery Services Market Revenues & Volume, By Restaurant-to-Consumer, 2021- 2031F  | 
6.1.4 Vietnam Online Food Delivery Services Market Revenues & Volume, By Platform-to-Consumer, 2021- 2031F  | 
6.2 Vietnam Online Food Delivery Services Market, By Channel Type  | 
6.2.1 Overview and Analysis  | 
6.2.2 Vietnam Online Food Delivery Services Market Revenues & Volume, By Websites/Desktop, 2021- 2031F  | 
6.2.3 Vietnam Online Food Delivery Services Market Revenues & Volume, By Mobile Applications, 2021- 2031F  | 
6.3 Vietnam Online Food Delivery Services Market, By Payment Method  | 
6.3.1 Overview and Analysis  | 
6.3.2 Vietnam Online Food Delivery Services Market Revenues & Volume, By Cash on Delivery, 2021- 2031F  | 
6.3.3 Vietnam Online Food Delivery Services Market Revenues & Volume, By Online, 2021- 2031F  | 
7 Vietnam Online Food Delivery Services Market Import-Export Trade Statistics  | 
7.1 Vietnam Online Food Delivery Services Market Export to Major Countries  | 
7.2 Vietnam Online Food Delivery Services Market Imports from Major Countries  | 
8 Vietnam Online Food Delivery Services Market Key Performance Indicators  | 
8.1 Average order value (AOV) indicating the average amount spent per order  | 
8.2 Customer retention rate measuring the percentage of customers retained over a specific period  | 
8.3 Delivery time metrics such as average delivery time and on-time delivery rate  | 
8.4 Customer satisfaction scores reflecting the level of satisfaction with the service provided  | 
8.5 Percentage of repeat orders showing the rate at which customers place repeat orders  | 
9 Vietnam Online Food Delivery Services Market - Opportunity Assessment  | 
9.1 Vietnam Online Food Delivery Services Market Opportunity Assessment, By Type, 2021 & 2031F  | 
9.2 Vietnam Online Food Delivery Services Market Opportunity Assessment, By Channel Type, 2021 & 2031F  | 
9.3 Vietnam Online Food Delivery Services Market Opportunity Assessment, By Payment Method, 2021 & 2031F  | 
10 Vietnam Online Food Delivery Services Market - Competitive Landscape  | 
10.1 Vietnam Online Food Delivery Services Market Revenue Share, By Companies, 2024  | 
10.2 Vietnam Online Food Delivery Services Market Competitive Benchmarking, By Operating and Technical Parameters  | 
11 Company Profiles  | 
12 Recommendations  | 
13 Disclaimer  |