United States (US) CRM Outsourcing Market (2025-2031) | Companies, Outlook, Share, Analysis, Segmentation, Size & Revenue, Value, Growth, Industry, Forecast, Competitive Landscape, Trends

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3.1 United States (US) Country Macro Economic Indicators

3.2 United States (US) CRM Outsourcing Market Revenues & Volume, 2021 & 2031F

3.3 United States (US) CRM Outsourcing Market - Industry Life Cycle

3.4 United States (US) CRM Outsourcing Market - Porter's Five Forces

3.5 United States (US) CRM Outsourcing Market Revenues & Volume Share, By Type, 2021 & 2031F

3.6 United States (US) CRM Outsourcing Market Revenues & Volume Share, By Application, 2021 & 2031F

4.1 Impact Analysis

4.2 Market Drivers

4.2.1 Increasing focus on core competencies by businesses leading to outsourcing non-core functions like CRM

4.2.2 Technological advancements in CRM systems driving the need for specialized outsourcing services

4.2.3 Rising demand for personalized customer experiences boosting the CRM outsourcing market

4.3 Market Restraints

4.3.1 Concerns over data security and privacy hindering the adoption of CRM outsourcing services

4.3.2 Resistance to change within organizations impacting the outsourcing decision-making process

4.3.3 Lack of skilled professionals in the CRM outsourcing industry creating challenges for service providers

6.1 United States (US) CRM Outsourcing Market, By Type

6.1.1 Overview and Analysis

6.1.2 United States (US) CRM Outsourcing Market Revenues & Volume, By Type, 2021- 2031F

6.1.3 United States (US) CRM Outsourcing Market Revenues & Volume, By Communications Management, 2021- 2031F

6.1.4 United States (US) CRM Outsourcing Market Revenues & Volume, By Multi-Channel Customer Engagement, 2021- 2031F

6.1.5 United States (US) CRM Outsourcing Market Revenues & Volume, By Analytic Solutions, 2021- 2031F

6.1.6 United States (US) CRM Outsourcing Market Revenues & Volume, By Marketing Automation, 2021- 2031F

6.1.7 United States (US) CRM Outsourcing Market Revenues & Volume, By Customer Support & Service, 2021- 2031F

6.1.8 United States (US) CRM Outsourcing Market Revenues & Volume, By Others, 2021- 2031F

6.2 United States (US) CRM Outsourcing Market, By Application

6.2.1 Overview and Analysis

6.2.2 United States (US) CRM Outsourcing Market Revenues & Volume, By Retail, 2021- 2031F

6.2.3 United States (US) CRM Outsourcing Market Revenues & Volume, By BFSI, 2021- 2031F

6.2.4 United States (US) CRM Outsourcing Market Revenues & Volume, By IT and Telecom, 2021- 2031F

6.2.5 United States (US) CRM Outsourcing Market Revenues & Volume, By Healthcare, 2021- 2031F

6.2.6 United States (US) CRM Outsourcing Market Revenues & Volume, By Manufacturing, 2021- 2031F

6.2.7 United States (US) CRM Outsourcing Market Revenues & Volume, By Others, 2021- 2031F

7.1 United States (US) CRM Outsourcing Market Export to Major Countries

7.2 United States (US) CRM Outsourcing Market Imports from Major Countries

8.1 Customer satisfaction scores for companies using CRM outsourcing services

8.2 Average response time for customer queries post CRM outsourcing implementation

8.3 Percentage increase in customer retention rates after outsourcing CRM services

9.1 United States (US) CRM Outsourcing Market Opportunity Assessment, By Type, 2021 & 2031F

9.2 United States (US) CRM Outsourcing Market Opportunity Assessment, By Application, 2021 & 2031F

10.1 United States (US) CRM Outsourcing Market Revenue Share, By Companies, 2024

10.2 United States (US) CRM Outsourcing Market Competitive Benchmarking, By Operating and Technical Parameters