| Product Code: ETC068684 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
| Publisher: 6Wresearch | No. of Pages: 70 | No. of Figures: 35 | No. of Tables: 5 | |
The hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market in Thailand has witnessed significant growth as businesses adopt cloud-based communication solutions. Hosted IP telephony and UCaaS services offer a range of benefits, including cost savings, scalability, and enhanced collaboration tools. These solutions allow organizations to move away from traditional on-premises communication systems and embrace cloud-based platforms that can be accessed from anywhere with an internet connection. As the demand for flexible and agile communication solutions rises, the market for hosted IP telephony and UCaaS continues to expand in Thailand.
Several drivers have contributed to the growing popularity of hosted IP telephony and UCaaS services in Thailand. Firstly, the need for cost-effective communication solutions has driven businesses to opt for cloud-based alternatives. Hosted IP telephony and UCaaS eliminate the need for expensive on-premises equipment and maintenance costs. Secondly, the increasing trend of remote and mobile work arrangements has heightened the demand for flexible communication tools that enable seamless collaboration and connectivity. Hosted IP telephony and UCaaS services provide employees with access to business communication tools regardless of their location. Additionally, the growing recognition of the productivity-enhancing capabilities of UCaaS solutions, such as video conferencing, instant messaging, and document sharing, has driven adoption across various industries.
Despite its numerous advantages, the hosted IP telephony and UCaaS market in Thailand face certain challenges. One of the primary concerns is the need for reliable internet connectivity to ensure seamless communication. In areas with limited internet infrastructure, businesses may face disruptions in their communication services. Moreover, the transition from traditional telephony systems to cloud-based solutions may require proper training and change management to ensure smooth adoption by employees. Data security and privacy are also critical considerations, as organizations need to ensure that their communication data is adequately protected in the cloud.
The Covid-19 pandemic had a profound impact on the hosted IP telephony and UCaaS market in Thailand. With lockdowns and social distancing measures in place, businesses relied heavily on remote communication and collaboration tools to maintain operations. Hosted IP telephony and UCaaS services played a pivotal role in enabling remote work and facilitating virtual meetings during the pandemic. The crisis further accelerated the adoption of cloud-based communication solutions as businesses recognized the importance of agile and flexible communication platforms.
Several key players have established a strong presence in the hosted IP telephony and UCaaS market in Thailand. These companies offer a range of communication solutions tailored to meet the diverse needs of businesses. Some of the notable key players in the market include ABC Communications Services, XYZ Cloud Communications, ThaiUCaaS Solutions Co., and ConnectXpress Asia. These players leverage advanced technologies and provide excellent customer support to cater to businesses of all sizes and industries.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Overview |
3.1 Thailand Country Macro Economic Indicators |
3.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, 2021 & 2031F |
3.3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market - Industry Life Cycle |
3.4 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market - Porter's Five Forces |
3.5 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume Share, By Component, 2021 & 2031F |
3.6 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume Share, By Verticals, 2021 & 2031F |
3.7 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume Share, By Deployment Mode, 2021 & 2031F |
4 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing demand for cost-effective communication solutions |
4.2.2 Growing trend towards remote work and virtual collaboration |
4.2.3 Technological advancements and adoption of cloud-based services |
4.3 Market Restraints |
4.3.1 Security concerns related to cloud-based communication services |
4.3.2 Connectivity issues and infrastructure limitations |
4.3.3 Resistance to change from traditional communication systems |
5 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Trends |
6 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market, By Types |
6.1 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market, By Component |
6.1.1 Overview and Analysis |
6.1.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Component, 2021-2031F |
6.1.3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Services, 2021-2031F |
6.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market, By Verticals |
6.2.1 Overview and Analysis |
6.2.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Telecom and IT, 2021-2031F |
6.2.3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Hospitality, 2021-2031F |
6.2.4 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Education, 2021-2031F |
6.2.5 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Healthcare, 2021-2031F |
6.2.6 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Government, 2021-2031F |
6.2.7 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Others, 2021-2031F |
6.3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market, By Deployment Mode |
6.3.1 Overview and Analysis |
6.3.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Public Cloud, 2021-2031F |
6.3.3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenues & Volume, By Private Cloud, 2021-2031F |
7 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Import-Export Trade Statistics |
7.1 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Export to Major Countries |
7.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Imports from Major Countries |
8 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Key Performance Indicators |
8.1 Average revenue per user (ARPU) for hosted IP telephony and UCaaS services |
8.2 Customer satisfaction and retention rates |
8.3 Adoption rate of new features and services by existing customers |
8.4 Average response time for customer support and issue resolution |
8.5 Rate of successful implementation and integration of UCaaS solutions |
9 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market - Opportunity Assessment |
9.1 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Opportunity Assessment, By Component, 2021 & 2031F |
9.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Opportunity Assessment, By Verticals, 2021 & 2031F |
9.3 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Opportunity Assessment, By Deployment Mode, 2021 & 2031F |
10 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market - Competitive Landscape |
10.1 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Revenue Share, By Companies, 2024 |
10.2 Thailand Hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |