United States (US) Call And Contact Center Outsourcing Market (2025-2031) | Share, Companies, Competitive Landscape, Forecast, Segmentation, Growth, Trends, Outlook, Analysis, Industry, Size & Revenue, Value

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3.1 United States (US) Country Macro Economic Indicators

3.2 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, 2021 & 2031F

3.3 United States (US) Call And Contact Center Outsourcing Market - Industry Life Cycle

3.4 United States (US) Call And Contact Center Outsourcing Market - Porter's Five Forces

3.5 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume Share, By Type, 2021 & 2031F

3.6 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume Share, By Outsourcing Type, 2021 & 2031F

3.7 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume Share, By Services, 2021 & 2031F

3.8 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume Share, By Enterprise Size, 2021 & 2031F

3.9 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume Share, By End-use, 2021 & 2031F

4.1 Impact Analysis

4.2 Market Drivers

4.2.1 Increasing focus on core competencies by companies leading to outsourcing of non-core functions like call and contact centers.

4.2.2 Rising demand for customer service excellence and round-the-clock support services.

4.2.3 Technological advancements such as AI, automation, and analytics driving efficiency and cost savings in call center operations.

4.3 Market Restraints

4.3.1 Data security and privacy concerns, especially with sensitive customer information being handled by third-party call centers.

4.3.2 Language and cultural barriers impacting the quality of customer interactions and satisfaction.

4.3.3 Fluctuating economic conditions affecting companies' outsourcing budgets and decision-making processes.

6.1 United States (US) Call And Contact Center Outsourcing Market, By Type

6.1.1 Overview and Analysis

6.1.2 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Type, 2021- 2031F

6.1.3 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Email Support, 2021- 2031F

6.1.4 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Chat Support, 2021- 2031F

6.1.5 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Voice, 2021- 2031F

6.2 United States (US) Call And Contact Center Outsourcing Market, By Outsourcing Type

6.2.1 Overview and Analysis

6.2.2 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Offshore, 2021- 2031F

6.2.3 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Onshore, 2021- 2031F

6.3 United States (US) Call And Contact Center Outsourcing Market, By Services

6.3.1 Overview and Analysis

6.3.2 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Inbound Services, 2021- 2031F

6.3.3 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Outbound Services, 2021- 2031F

6.4 United States (US) Call And Contact Center Outsourcing Market, By Enterprise Size

6.4.1 Overview and Analysis

6.4.2 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Large Enterprises, 2021- 2031F

6.4.3 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Small Enterprises, 2021- 2031F

6.5 United States (US) Call And Contact Center Outsourcing Market, By End-use

6.5.1 Overview and Analysis

6.5.2 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By IT & Telecom, 2021- 2031F

6.5.3 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By BFSI, 2021- 2031F

6.5.4 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Retail, 2021- 2031F

6.5.5 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Manufacturing, 2021- 2031F

6.5.6 United States (US) Call And Contact Center Outsourcing Market Revenues & Volume, By Healthcare, 2021- 2031F

7.1 United States (US) Call And Contact Center Outsourcing Market Export to Major Countries

7.2 United States (US) Call And Contact Center Outsourcing Market Imports from Major Countries

8.1 Average handle time (AHT) to measure the efficiency of call center agents in resolving customer issues.

8.2 First call resolution (FCR) rate to assess the effectiveness of call center operations in addressing customer needs promptly.

8.3 Customer satisfaction score (CSAT) to gauge the level of satisfaction among customers with the outsourced call center services.

8.4 Employee satisfaction and retention rate to evaluate the performance and stability of the call center workforce.

9.1 United States (US) Call And Contact Center Outsourcing Market Opportunity Assessment, By Type, 2021 & 2031F

9.2 United States (US) Call And Contact Center Outsourcing Market Opportunity Assessment, By Outsourcing Type, 2021 & 2031F

9.3 United States (US) Call And Contact Center Outsourcing Market Opportunity Assessment, By Services, 2021 & 2031F

9.4 United States (US) Call And Contact Center Outsourcing Market Opportunity Assessment, By Enterprise Size, 2021 & 2031F

9.5 United States (US) Call And Contact Center Outsourcing Market Opportunity Assessment, By End-use, 2021 & 2031F

10.1 United States (US) Call And Contact Center Outsourcing Market Revenue Share, By Companies, 2024

10.2 United States (US) Call And Contact Center Outsourcing Market Competitive Benchmarking, By Operating and Technical Parameters