Product Code: ETC4408191 | Publication Date: Jul 2023 | Updated Date: Aug 2025 | Product Type: Report | |
Publisher: 6Wresearch | No. of Pages: 85 | No. of Figures: 45 | No. of Tables: 25 | |
In Kenya, the Cloud IT Service Management (ITSM) market has gained traction as organizations seek efficient ways to manage their IT services and align them with business objectives. Cloud-based ITSM solutions offer flexibility, scalability, and automation, enabling businesses to streamline their IT operations effectively.
The Kenya cloud ITSM (IT Service Management) market is influenced by the increasing complexity of IT environments, the need for streamlined service delivery, and the adoption of cloud-based ITSM solutions. Cloud ITSM platforms offer organizations centralized management, automation, and self-service capabilities to efficiently deliver and support IT services such as incident management, change management, and service desk operations. The market growth is driven by factors such as the adoption of ITIL (Information Technology Infrastructure Library) best practices, the demand for IT service transparency and accountability, and the emphasis on digital transformation initiatives.
Limited awareness about IT service management practices and concerns about data security are significant challenges facing Kenya cloud ITSM market. Integration challenges with existing IT infrastructure and customization requirements also hinder market growth.
The government may implement policies related to IT service management (ITSM) standards, regulatory compliance requirements, and guidelines for implementing cloud-based ITSM solutions. Regulations aim to improve service delivery, enhance IT operational efficiency, and ensure data security in cloud ITSM environments.
1 Executive Summary |
2 Introduction |
2.1 Key Highlights of the Report |
2.2 Report Description |
2.3 Market Scope & Segmentation |
2.4 Research Methodology |
2.5 Assumptions |
3 Kenya Cloud ITSM Market Overview |
3.1 Kenya Country Macro Economic Indicators |
3.2 Kenya Cloud ITSM Market Revenues & Volume, 2021 & 2031F |
3.3 Kenya Cloud ITSM Market - Industry Life Cycle |
3.4 Kenya Cloud ITSM Market - Porter's Five Forces |
3.5 Kenya Cloud ITSM Market Revenues & Volume Share, By Components , 2021 & 2031F |
3.6 Kenya Cloud ITSM Market Revenues & Volume Share, By Vertical , 2021 & 2031F |
3.7 Kenya Cloud ITSM Market Revenues & Volume Share, By Solutions, 2021 & 2031F |
3.8 Kenya Cloud ITSM Market Revenues & Volume Share, By Organization Size, 2021 & 2031F |
4 Kenya Cloud ITSM Market Dynamics |
4.1 Impact Analysis |
4.2 Market Drivers |
4.2.1 Increasing adoption of cloud-based solutions across various industries in Kenya. |
4.2.2 Growing emphasis on IT service management to improve operational efficiency and cost-effectiveness. |
4.2.3 Rise in demand for remote working solutions and digital transformation initiatives. |
4.2.4 Government initiatives to promote the adoption of cloud services and IT modernization. |
4.2.5 Presence of a young and tech-savvy population driving the demand for advanced IT solutions. |
4.3 Market Restraints |
4.3.1 Concerns regarding data security and privacy in cloud-based IT service management solutions. |
4.3.2 Limited awareness and understanding of the benefits of cloud ITSM among small and medium-sized enterprises (SMEs) in Kenya. |
4.3.3 Challenges related to network connectivity and infrastructure limitations in some regions of Kenya. |
4.3.4 Resistance to change and reluctance to shift from traditional IT management practices. |
4.3.5 Lack of skilled IT professionals to effectively implement and manage cloud ITSM solutions. |
5 Kenya Cloud ITSM Market Trends |
6 Kenya Cloud ITSM Market, By Types |
6.1 Kenya Cloud ITSM Market, By Components |
6.1.1 Overview and Analysis |
6.1.2 Kenya Cloud ITSM Market Revenues & Volume, By Components , 2021-2031F |
6.1.3 Kenya Cloud ITSM Market Revenues & Volume, By Solutions, 2021-2031F |
6.1.4 Kenya Cloud ITSM Market Revenues & Volume, By Services, 2021-2031F |
6.2 Kenya Cloud ITSM Market, By Vertical |
6.2.1 Overview and Analysis |
6.2.2 Kenya Cloud ITSM Market Revenues & Volume, By Banking, Financial Services, and Insurance (BFSI), 2021-2031F |
6.2.3 Kenya Cloud ITSM Market Revenues & Volume, By Telecommunications, 2021-2031F |
6.2.4 Kenya Cloud ITSM Market Revenues & Volume, By IT and ITeS, 2021-2031F |
6.2.5 Kenya Cloud ITSM Market Revenues & Volume, By Government and Public Sector, 2021-2031F |
6.2.6 Kenya Cloud ITSM Market Revenues & Volume, By Retail and Consumer Goods, 2021-2031F |
6.2.7 Kenya Cloud ITSM Market Revenues & Volume, By Manufacturing, 2021-2031F |
6.2.8 Kenya Cloud ITSM Market Revenues & Volume, By Media and Entertainment, 2021-2031F |
6.2.9 Kenya Cloud ITSM Market Revenues & Volume, By Media and Entertainment, 2021-2031F |
6.3 Kenya Cloud ITSM Market, By Solutions |
6.3.1 Overview and Analysis |
6.3.2 Kenya Cloud ITSM Market Revenues & Volume, By Service portfolio management, 2021-2031F |
6.3.3 Kenya Cloud ITSM Market Revenues & Volume, By Configuration and change management, 2021-2031F |
6.3.4 Kenya Cloud ITSM Market Revenues & Volume, By Service desk software, 2021-2031F |
6.3.5 Kenya Cloud ITSM Market Revenues & Volume, By Operations and performance management, 2021-2031F |
6.3.6 Kenya Cloud ITSM Market Revenues & Volume, By Dashboard, reporting, and analytics, 2021-2031F |
6.4 Kenya Cloud ITSM Market, By Organization Size |
6.4.1 Overview and Analysis |
6.4.2 Kenya Cloud ITSM Market Revenues & Volume, By Large Enterprises, 2021-2031F |
6.4.3 Kenya Cloud ITSM Market Revenues & Volume, By Small and Medium-sized Enterprises (SMEs), 2021-2031F |
7 Kenya Cloud ITSM Market Import-Export Trade Statistics |
7.1 Kenya Cloud ITSM Market Export to Major Countries |
7.2 Kenya Cloud ITSM Market Imports from Major Countries |
8 Kenya Cloud ITSM Market Key Performance Indicators |
8.1 Number of organizations adopting cloud ITSM solutions in Kenya. |
8.2 Rate of growth in the demand for cloud ITSM services in key industries. |
8.3 Level of customer satisfaction and retention with cloud ITSM providers. |
8.4 Percentage increase in efficiency and productivity metrics after implementing cloud ITSM. |
8.5 Number of IT professionals trained in cloud ITSM technologies and practices in Kenya. |
9 Kenya Cloud ITSM Market - Opportunity Assessment |
9.1 Kenya Cloud ITSM Market Opportunity Assessment, By Components , 2021 & 2031F |
9.2 Kenya Cloud ITSM Market Opportunity Assessment, By Vertical , 2021 & 2031F |
9.3 Kenya Cloud ITSM Market Opportunity Assessment, By Solutions, 2021 & 2031F |
9.4 Kenya Cloud ITSM Market Opportunity Assessment, By Organization Size, 2021 & 2031F |
10 Kenya Cloud ITSM Market - Competitive Landscape |
10.1 Kenya Cloud ITSM Market Revenue Share, By Companies, 2024 |
10.2 Kenya Cloud ITSM Market Competitive Benchmarking, By Operating and Technical Parameters |
11 Company Profiles |
12 Recommendations |
13 Disclaimer |