North America Call Center Platforms Market (2025-2031) | Growth, Supply, Competition, Investment Trends, Opportunities, Segments, Segmentation, Forecast, Industry, Consumer Insights, Trends, Share, Revenue, Demand, Analysis, Outlook, Strategy, Pricing Analysis, Restraints, Challenges, Value, Competitive, Size, Strategic Insights, Drivers, Companies

Market Forecast by Countries (United States (US), Canada, Rest of North America), By Offering (Software, Service), By Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging), By Organization Size (Large Organization, Small and Medium Organizations), By Deployment Model (On-Premise, Hybrid, Cloud), By End-userIndustry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel and Hospitality, Transport and Logistics) And Competitive Landscape
Product Code: ETC13209004 Publication Date: Apr 2025 Product Type: Market Research Report
Publisher: 6Wresearch No. of Pages: 150 No. of Figures: 55 No. of Tables: 32

Key Highlights of the Report:

  • North America Call Center Platforms Market Outlook
  • Market Size of North America Call Center Platforms Market, 2024
  • Forecast of North America Call Center Platforms Market, 2031
  • Historical Data and Forecast of North America Call Center Platforms Revenues & Volume for the Period 2021 - 2031
  • North America Call Center Platforms Market Trend Evolution
  • North America Call Center Platforms Market Drivers and Challenges
  • North America Call Center Platforms Price Trends
  • North America Call Center Platforms Porter's Five Forces
  • North America Call Center Platforms Industry Life Cycle
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Offering for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Software for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Service for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Offering for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Software for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Service for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Offering for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Software for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Service for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Offering for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Software for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Service for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Platform for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Outbound Dialer for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Inbound Voice for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Web Chat for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Omni channel Agent for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Social Media for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Email for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Messaging for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Platform for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Outbound Dialer for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Inbound Voice for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Web Chat for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Omni channel Agent for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Social Media for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Email for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Messaging for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Platform for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Outbound Dialer for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Inbound Voice for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Web Chat for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Omni channel Agent for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Social Media for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Email for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Messaging for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Platform for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Outbound Dialer for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Inbound Voice for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Web Chat for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Omni channel Agent for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Social Media for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Email for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Messaging for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Organization Size for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Large Organization for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Small and Medium Organizations for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Organization Size for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Large Organization for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Small and Medium Organizations for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Organization Size for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Large Organization for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Small and Medium Organizations for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Organization Size for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Large Organization for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Small and Medium Organizations for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Deployment Model for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By On-Premise for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Hybrid for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Cloud for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Deployment Model for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By On-Premise for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Hybrid for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Cloud for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Deployment Model for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By On-Premise for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Hybrid for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Cloud for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Deployment Model for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By On-Premise for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Hybrid for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Cloud for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By End-user Industry for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By IT and Telecommunication for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Banking for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Financial Service and Insurance for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Retail for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Healthcare for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Government for the Period 2021 - 2031
  • Historical Data and Forecast of North America Call Center Platforms Market Revenues & Volume By Travel and Hospitality for the Period 2021 - 2031
  • Historical Data and Forecast of North America IT and Telecommunication Call Center Platforms Market Revenues & Volume By Transport and Logistics for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By End-user Industry for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By IT and Telecommunication for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Banking for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Financial Service and Insurance for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Retail for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Healthcare for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Government for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) Call Center Platforms Market Revenues & Volume By Travel and Hospitality for the Period 2021 - 2031
  • Historical Data and Forecast of United States (US) IT and Telecommunication Call Center Platforms Market Revenues & Volume By Transport and Logistics for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By End-user Industry for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By IT and Telecommunication for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Banking for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Financial Service and Insurance for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Retail for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Healthcare for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Government for the Period 2021 - 2031
  • Historical Data and Forecast of Canada Call Center Platforms Market Revenues & Volume By Travel and Hospitality for the Period 2021 - 2031
  • Historical Data and Forecast of Canada IT and Telecommunication Call Center Platforms Market Revenues & Volume By Transport and Logistics for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By End-user Industry for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By IT and Telecommunication for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Banking for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Financial Service and Insurance for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Retail for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Healthcare for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Government for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America Call Center Platforms Market Revenues & Volume By Travel and Hospitality for the Period 2021 - 2031
  • Historical Data and Forecast of Rest of North America IT and Telecommunication Call Center Platforms Market Revenues & Volume By Transport and Logistics for the Period 2021 - 2031
  • North America Call Center Platforms Market - Key Performance Indicators
  • North America Call Center Platforms Market - Import Export Trade Statistics
  • North America Call Center Platforms Market - Opportunity Assessment By Countries
  • North America Call Center Platforms Market - Opportunity Assessment By Offering
  • North America Call Center Platforms Market - Opportunity Assessment By Platform
  • North America Call Center Platforms Market - Opportunity Assessment By Organization Size
  • North America Call Center Platforms Market - Opportunity Assessment By Deployment Model
  • North America Call Center Platforms Market - Opportunity Assessment By End-user Industry
  • North America Call Center Platforms Market - Top Companies Market Share
  • North America Call Center Platforms Market - Top Companies Profiles
  • North America Call Center Platforms Market - Comparison of Players in Technical and Operating Parameters
  • North America Call Center Platforms Market - Strategic Recommendations

Frequently Asked Questions About the Market Study (FAQs):

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North America Call Center Platforms Market

1 Executive Summary

2 Introduction

2.1 Key Highlights of the Report

2.2 Report Description

2.3 Market Scope & Segmentation

2.4 Research Methodology

2.5 Assumptions

3 North America Call Center Platforms Market Overview

3.1 North America Regional Macro Economic Indicators

3.2 North America Call Center Platforms Market Revenues & Volume, 2021 & 2031F

3.3 North America Call Center Platforms Market - Industry Life Cycle

3.4 North America Call Center Platforms Market - Porter's Five Forces

3.5 North America Call Center Platforms Market Revenues & Volume Share, By Countries, 2021 & 2031F

3.6 North America Call Center Platforms Market Revenues & Volume Share, By Offering, 2021 & 2031F

3.7 North America Call Center Platforms Market Revenues & Volume Share, By Platform, 2021 & 2031F

3.8 North America Call Center Platforms Market Revenues & Volume Share, By Organization Size, 2021 & 2031F

3.9 North America Call Center Platforms Market Revenues & Volume Share, By Deployment Model, 2021 & 2031F

3.10 North America Call Center Platforms Market Revenues & Volume Share, By End-user Industry, 2021 & 2031F

4 North America Call Center Platforms Market Dynamics

4.1 Impact Analysis

4.2 Market Drivers

4.3 Market Restraints

5 North America Call Center Platforms Market Trends

6 North America Call Center Platforms Market, 2021 - 2031

6.1 North America Call Center Platforms Market, Revenues & Volume, By Offering, 2021 - 2031

6.1.1 Overview & Analysis

6.1.2 North America Call Center Platforms Market, Revenues & Volume, By Software, 2021 - 2031

6.1.3 North America Call Center Platforms Market, Revenues & Volume, By Service, 2021 - 2031

6.2 North America Call Center Platforms Market, Revenues & Volume, By Platform, 2021 - 2031

6.2.1 Overview & Analysis

6.2.2 North America Call Center Platforms Market, Revenues & Volume, By Outbound Dialer, 2021 - 2031

6.2.3 North America Call Center Platforms Market, Revenues & Volume, By Inbound Voice, 2021 - 2031

6.2.4 North America Call Center Platforms Market, Revenues & Volume, By Web Chat, 2021 - 2031

6.2.5 North America Call Center Platforms Market, Revenues & Volume, By Omni channel Agent, 2021 - 2031

6.2.6 North America Call Center Platforms Market, Revenues & Volume, By Social Media, 2021 - 2031

6.2.7 North America Call Center Platforms Market, Revenues & Volume, By Email, 2021 - 2031

6.2.8 North America Call Center Platforms Market, Revenues & Volume, By Messaging, 2021 - 2031

6.3 North America Call Center Platforms Market, Revenues & Volume, By Organization Size, 2021 - 2031

6.3.1 Overview & Analysis

6.3.2 North America Call Center Platforms Market, Revenues & Volume, By Large Organization, 2021 - 2031

6.3.3 North America Call Center Platforms Market, Revenues & Volume, By Small and Medium Organizations, 2021 - 2031

6.4 North America Call Center Platforms Market, Revenues & Volume, By Deployment Model, 2021 - 2031

6.4.2 North America Call Center Platforms Market, Revenues & Volume, By On-Premise, 2021 - 2031

6.4.3 North America Call Center Platforms Market, Revenues & Volume, By Hybrid, 2021 - 2031

6.4.4 North America Call Center Platforms Market, Revenues & Volume, By Cloud, 2021 - 2031

6.5 North America Call Center Platforms Market, Revenues & Volume, By End-user Industry, 2021 - 2031

6.5.1 Overview & Analysis

6.5.2 North America Call Center Platforms Market, Revenues & Volume, By IT and Telecommunication, 2021 - 2031

6.5.3 North America Call Center Platforms Market, Revenues & Volume, By Banking, 2021 - 2031

6.5.4 North America Call Center Platforms Market, Revenues & Volume, By Financial Service and Insurance, 2021 - 2031

6.5.5 North America Call Center Platforms Market, Revenues & Volume, By Retail, 2021 - 2031

6.5.6 North America Call Center Platforms Market, Revenues & Volume, By Healthcare, 2021 - 2031

6.5.7 North America Call Center Platforms Market, Revenues & Volume, By Government, 2021 - 2031

6.5.8 North America Call Center Platforms Market, Revenues & Volume, By Travel and Hospitality, 2021 - 2031

6.5.9 North America Call Center Platforms Market, Revenues & Volume, By Transport and Logistics, 2021 - 2031

7 North America Call Center Platforms Market, By Countries, 2021 - 2031

7.1 Overview & Analysis

7.2 North America Call Center Platforms Market, Revenues & Volume, By Offering, 2021 - 2031

7.2.1 United States (US) Call Center Platforms Market, Revenues & Volume, By Offering, 2021 - 2031

7.2.2 Canada Call Center Platforms Market, Revenues & Volume, By Offering, 2021 - 2031

7.2.3 Rest of North America Call Center Platforms Market, Revenues & Volume, By Offering, 2021 - 2031

7.3 North America Call Center Platforms Market Revenues & Volume Share, By Platform, 2021 & 2031F

7.3.1 United States (US) Call Center Platforms Market, Revenues & Volume, By Platform, 2021 - 2031

7.3.2 Canada Call Center Platforms Market, Revenues & Volume, By Platform, 2021 - 2031

7.3.3 Rest of North America Call Center Platforms Market, Revenues & Volume, By Platform, 2021 - 2031

7.4 North America Call Center Platforms Market, Revenues & Volume, By Organization Size, 2021 - 2031

7.4.1 United States (US) Call Center Platforms Market, Revenues & Volume, By Organization Size, 2021 - 2031

7.4.2 Canada Call Center Platforms Market, Revenues & Volume, By Organization Size, 2021 - 2031

7.4.3 Rest of North America Call Center Platforms Market, Revenues & Volume, By Organization Size, 2021 - 2031

7.5 North America Call Center Platforms Market, Revenues & Volume, By Deployment Model, 2021 - 2031

7.5.1 United States (US) Call Center Platforms Market, Revenues & Volume, By Deployment Model, 2021 - 2031

7.5.2 Canada Call Center Platforms Market, Revenues & Volume, By Deployment Model, 2021 - 2031

7.5.3 Rest of North America Call Center Platforms Market, Revenues & Volume, By Deployment Model, 2021 - 2031

7.6 North America Call Center Platforms Market, Revenues & Volume, By End-user Industry, 2021 - 2031

7.6.1 United States (US) Call Center Platforms Market, Revenues & Volume, By End-user Industry, 2021 - 2031

7.6.2 Canada Call Center Platforms Market, Revenues & Volume, By End-user Industry, 2021 - 2031

7.6.3 Rest of North America Call Center Platforms Market, Revenues & Volume, By End-user Industry, 2021 - 2031

8 North America Call Center Platforms Market Key Performance Indicators

9 North America Call Center Platforms Market - Export/Import By Countries Assessment

10 North America Call Center Platforms Market - Opportunity Assessment

10.1 North America Call Center Platforms Market Opportunity Assessment, By Countries, 2021 & 2031F

10.2 North America Call Center Platforms Market Opportunity Assessment, By Offering, 2021 & 2031F

10.3 North America Call Center Platforms Market Opportunity Assessment, By Platform, 2021 & 2031F

10.4 North America Call Center Platforms Market Opportunity Assessment, By Organization Size, 2021 & 2031F

10.5 North America Call Center Platforms Market Opportunity Assessment, By Deployment Model, 2021 & 2031F

10.6 North America Call Center Platforms Market Opportunity Assessment, By End-user Industry, 2021 & 2031F

11 North America Call Center Platforms Market - Competitive Landscape

11.1 North America Call Center Platforms Market Revenue Share, By Companies, 2022

11.2 North America Call Center Platforms Market Competitive Benchmarking, By Operating and Technical Parameters

12 Top 10 Company Profiles

13 Recommendations

14 Disclaimer

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